Director of Business Development and Operations

6 days ago

Charlotte, North Carolina, United States Serendipity Labs Full time
About Serendipity Labs

Serendipity Labs is a leading provider of upscale workplace communities, catering to a diverse range of industries. We achieve this through our commitment to delivering exceptional service and flexible workplace solutions, including private offices, team spaces, coworking memberships, and venues for events and business meetings.

With a growing national and international network, our flexible membership plans enable members to work, meet, and innovate in our inspirational settings, both in urban and suburban locations. By leveraging our expertise in the hospitality and coworking industries, we understand how to exceed member and guest expectations.

We are seeking a highly motivated and experienced individual to join our team as an Executive Director of Operations. This role will be responsible for driving business growth, delivering exceptional member experiences, and leading a high-performing team.

Key Responsibilities
  • Financial Performance: Oversee the financial performance of the lab, ensuring revenue goals are met and costs are controlled.
  • Marketing and Community: Develop and execute marketing strategies to drive brand awareness, increase membership, and enhance the overall member experience.
  • Meeting and Events: Lead the team to deliver exceptional meeting and event experiences, driving business growth and member satisfaction.
  • Member Experience: Foster a warm and professional environment, ensuring members feel valued and supported throughout their journey.
  • Lab Operations: Oversee the day-to-day operations of the lab, ensuring all areas are well-presented and operational systems are in working order.
Requirements
  • Minimum 2+ years of experience in a leadership role, preferably in the hospitality or services industry.
  • Proven track record of driving business growth, improving financial performance, and delivering exceptional customer experiences.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
  • Strong knowledge of business software and equipment, preferably in a property management or business center context.

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