Lead IT Support Specialist

1 week ago

Washington, Washington, D.C., United States Agil3 Technology Solutions (A3T) Full time
Job Overview

Agil3 Technology Solutions LLC (A3T) is seeking a Senior Help Desk Specialist to enhance our team in delivering comprehensive Information Technology (IT) and Cyber Security (CS) assistance to a federal government agency and its mission partners.

Key Responsibilities:
  • Oversee helpdesk personnel, delegate tasks, train new team members, and manage various responsibilities associated with leading a government help desk.
  • Prepare weekly reports detailing the daily operations conducted by the Help Desk team.
  • Verify that all newly deployed computers, peripherals, or devices are operational and accurately recorded in the inventory.
  • Install and evaluate new PC software, ensuring proper functionality and logging into the inventory.
  • Engage with organizational staff to assess hardware and application requirements.
  • Provide telephonic support to local area network (LAN) users.
  • Offer technical assistance to users encountering issues with their applications.
  • Diagnose problems using diagnostic software when feasible. For issues that cannot be resolved immediately, create an issue report recommending the necessary actions to address the situation.
  • Utilize Remedy for ticket management.
Qualifications:
  • Top Secret Clearance is mandatory.
  • A high school diploma with ten (10) years of relevant IT experience or a bachelor's degree in a related field with six (6) years of pertinent IT experience.
  • Possession of Security+ or a higher-level security certification.
  • In-depth knowledge of desktop support services.
  • Experience with the Remedy ticketing system.
  • Ability to produce well-written reports free of errors.
  • Experience in LAN installation, encompassing both hardware and software.
  • Provide installation, implementation, and troubleshooting support for commercial off-the-shelf (COTS) and custom-designed applications.
  • Ensure strict adherence to all security and hardware configurations.
  • Conduct oneself professionally in all interactions with customers and team members.
  • Exercise sound judgment and deliver a high level of customer support in a professional manner.
Company Overview

A3T is a Northern Virginia-based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A3T has received the prestigious Washington Technology TOP 50 recognition, ranking #9, and has been featured on the list for the past four years. The company is experiencing remarkable growth and industry recognition.

Benefits:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short Term & Long-Term Disability
  • 401k Retirement Savings Plan with Company Match
  • Paid Holidays and Paid Time Off (PTO)
  • Tuition and Professional Development Assistance
  • Parking/Travel Reimbursement (for metropolitan areas)

A3T is committed to providing equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as defined by federal, state, or local laws or regulations.

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