Senior Conference Services Manager

8 hours ago

Miami, Florida, United States Trump Miami Resort Management LLC Full time
Job Summary

We are seeking a highly skilled and experienced Conference Services Manager to join our team at Trump National Doral - Miami. As a key member of our resort's management team, you will be responsible for directing and coordinating all aspects of conference services, ensuring seamless execution of events and maximizing revenue through effective negotiation of services and food and beverage.

Key Responsibilities
  • Direct and supervise the conference services team, providing guidance and support to ensure excellent guest service and operational efficiency.
  • Represent the resort in conjunction with the Sales Department to promote sales, meetings, and conventions, and to negotiate contracts with existing sales clients.
  • Manage guest services through site visits, board meetings, menu tastings, and planning meetings for definite and potential groups.
  • Provide direction and supervision of meeting and/or catering logistics to affected departments and associates.
  • Manage guest relationships in a proactive manner relative to payment structure, room block management, food and beverage, function space rentals, incremental and affiliate revenue streams, performance damages, and master billing process.
  • Analyze guests' service, product needs, and financial issues of in-house groups, and authorize resolutions while maintaining profitability.
  • Prepare reports, correspondence, and analysis relative to group activity, including activity checklists, call reports, forecast evaluations, menu proposals, written guest correspondence, resumes, reports of conventions, and internal memos or communications.
  • Participate in internal and external meetings, including forecast, menu review, department, pre-cons, BEO, and operational department pre-shifts.
  • Participate in internal and external training and industry events, such as Guest Focus Meetings & Conventions, Front Line Leadership, CPR, ACOM Institute, etc.
  • Participate in the development and measurement of personal and team goals and action plans.
  • Assist in the development and training of junior associates and administrative support, participating in scheduling, task delegation, and accountability measures and feedback.
Requirements
  • Four-year college degree preferred; at least two-year college (associate) degree required.
  • At least five years in the banquet/catering field preferred; hospitality experience required; minimum of two years' experience in direct supervision required.
  • Ability to manage and direct staff, handle multiple guest and operational demands with a high degree of professionalism, and operate independently with a high degree of autonomy.
  • Resort product and industry knowledge, including staffing, operations, safety, security, union rules, structural, terminology, fire, police, and health codes, resort policies, and city ordinances.
  • Quantitative processing of data via office machine equipment, mathematical computations, and analytical skills necessary to accurately determine and communicate financial, forecasting, and space utilization calculations.
  • Proficiency in the use and operation of computer systems, including Word, Excel, Outlook, Delphi, and Internet Optimum Settings.
  • Ability to read, listen, and communicate effectively in English both verbally and in writing to prepare official memoranda and correspondence and provide clear and meaningful instructions, guidance, and counseling to all associates.
  • Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
  • Ability to complete a contract in compliance with all checklists, standards, and resort policies.
  • Interpersonal skills to provide overall guest satisfaction.
  • Ability to work under pressure and deal with stressful situations during busy periods.

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