Senior IT Service Manager

3 weeks ago


Miami, Florida, United States Stellar Ventures Full time
Job Title: Senior Computer Scientist as Software Service Manager

We are seeking a highly skilled and experienced professional to take on the end-to-end responsibility for software products and service-specific tasks in our organization.

Key Responsibilities:
  • Implement and manage the operational software lifecycle, ensuring seamless deployment and maintenance of software products.
  • Coordinate and track software releases, ensuring timely and efficient delivery of software updates.
  • Develop and improve services based on customer requirements and CSI measures, driving business growth and customer satisfaction.
  • Implement project, customer, and stakeholder requirements, ensuring effective communication and collaboration.
  • Coordinate and track incoming orders and manage procurement processes, ensuring efficient and cost-effective operations.
Requirements:
  • Minimum 5 years of experience in IT service management, with a strong background in software deployment and service delivery.
  • ITIL certification and a degree in IT or a related field.
  • Strong understanding of software deployment on client-based systems and a holistic approach to service responsibility and delivery.
  • Decisiveness, customer-oriented and proactive mindset, excellent communication skills, and a strong sense of responsibility.
What We Offer:
  • Competitive compensation and job security.
  • A highly rated employer-funded pension plan.
  • 30 days of annual leave and the option for individual adjustments.
  • Remote work possibilities and a home-based teleworking arrangement with equipment provided.

We are a dynamic and innovative company, and we offer the opportunity to work on diverse and socially relevant tasks, ensuring the IT security and future viability of our organization. You will also be involved in innovative digitalization projects and collaborate closely with manufacturers such as Cisco and Microsoft.



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