Technical Support Specialist
4 weeks ago
We're seeking a highly skilled Technical Support Engineer to join our Azure Monitoring and Automation team at Tek Experts. As a key member of our team, you will be responsible for providing world-class technical support to our clients, focusing on the Azure cloud infrastructure.
Key Responsibilities- Communicate with clients to identify, diagnose, and troubleshoot technical issues, providing guidance on resolving the issue.
- Apply technical knowledge to identify appropriate remediation steps, troubleshoot, and reproduce customer issues in lab environments.
- Provide technical guidance across teams to resolve cases, identifying areas requiring expertise on different modules of a solution.
- Maintain documentation for all cases, including queries, process steps, and resolutions.
- Mentor junior support engineers as needed or requested by management.
- Technical proficiency and higher education classwork in IT or technical work, or experience with enterprise support.
- Proficiency in both written and oral English.
- Ability to solve complex technical issues.
- Customer-obsessed, taking the initiative, and exceeding expectations.
- 85% English language proficiency (both oral and written).
- 9th grade or high school diploma.
- Basic Cloud Knowledge.
- Basic Linux.
- Basic Scripting (PowerShell or Python), APIs, CLIs, App Services.
- Network basic connectivity.
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