Front Desk Receptionist

5 days ago


Westbury, New York, United States Harmony Health Care Long Island Full time
Job Title: Front Desk Receptionist

We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Harmony Health Care Long Island. As a Front Desk Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth and efficient experience.

Responsibilities:
  • Promptly greet and assist patients and visitors in a professional and courteous manner.
  • Manage patient check-in, registration, and check-out processes.
  • Verify demographic and billing information to ensure accuracy.
  • Obtain patient demographic and insurance information, verify insurance eligibility, and enter accurate information in the electronic health record.
  • Provide patients with an explanation of all registration forms, obtain patient/guardian signatures on required consents and acknowledgements, and scan all accurately completed registration forms in the electronic health record.
  • Navigate through insurance portals and accurately interpret coverage information.
  • Verify whether a referral or pre-authorization of medical necessity is required for visit.
  • Assist patients with changing their primary care provider if applicable.
  • Enter eligible patients into the sliding scale program and enter all necessary information in the electronic record.
  • Collect and process payment due for visit and complete the daily cash reconciliation process.
  • Schedule patients appointments in accordance with criteria established by the health center.
  • Perform appointment reminder calls and no-show calls.
  • Manage a large volume of incoming calls on a multi-line phone system.
  • Communicate and coordinate with physicians and/or clinical staff to ensure timely patient care.
  • Record and relay messages to the appropriate staff member.
  • Open, sort, and distribute mail and faxes.
  • Perform other clerical duties as assigned.
Requirements:
  • High school diploma or equivalent required.
  • Bilingual in English and Spanish/Creole required.
  • Proficient computer skills (i.e. Microsoft Office & Outlook).
  • Good customer service and communication skills.
  • Ability to multitask and pay attention to details.
  • One (1) year clerical experience in a medical setting preferred.
  • Health insurance verification, authorization, and/or billing knowledge required.


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