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Front Desk Representative

2 months ago

Westbury, New York, United States Chartwell Hospitality Full time

Front Desk Agent

We are seeking a skilled and friendly Front Desk Agent to join our team at Courtyard by Marriott Westbury Long Island. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth stay for our guests.

Key Responsibilities:

  • Provide exceptional customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Welcome and serve guests in person and over the phone, ensuring a warm and welcoming experience.
  • Manage the front desk operations, including checking guests in and out, handling cash and credit card transactions, and maintaining accurate records.
  • Work effectively as part of a team to ensure seamless operations and excellent guest satisfaction.

Requirements:

  • Excellent English communication skills, with the ability to read, write, and speak fluently.
  • Ability to work effectively in a fast-paced environment, with a high level of attention to detail and organizational skills.
  • Basic computer skills and ability to learn new software and systems quickly.
  • Ability to lift or move up to 20 pounds, with frequent standing and movement throughout the shift.

Benefits:

  • Medical, dental, and vision insurance.
  • Life and long/short-term disability insurance.
  • 401-K plan with company match.
  • Supplemental insurance options.
  • Professional growth and development opportunities.

About Us:

Courtyard by Marriott Westbury Long Island is a 145-room hotel located in the heart of Westbury, NY. Our hotel offers a contemporary and comfortable stay, with amenities such as complimentary high-speed Wi-Fi, a fitness center, and an indoor pool. We are committed to providing exceptional service and ensuring a memorable stay for our guests.