Pre-Sales Technical Support Engineer
2 weeks ago
The role of Pre-Sales Technical Support Engineer is essential for providing exceptional technical assistance and solutions to our clients.
Location: Remote with occasional travel required.
KLM Careers is looking for a dedicated and experienced Pre-Sales Technical Support Engineer with a solid foundation in drafting, particularly in facilities design. The ideal candidate will possess a minimum of 3 years of drafting experience and be highly proficient in AUTOCAD. In this role, you will work closely with the sales team to design and optimize plant layouts using our advanced equipment.
Key Responsibilities:
- Engage with the sales team to gather customer requirements and deliver tailored technical solutions.
- Conduct site assessments to evaluate existing layouts and equipment setups.
- Create detailed drawings and technical documentation utilizing AUTOCAD for plant design and modifications.
- Collaborate with clients to develop customized solutions that enhance operational efficiency.
- Assist in the preparation of proposals, presentations, and technical documents for clients.
- Provide ongoing technical support and expertise to customers throughout the sales cycle.
- Coordinate with internal departments, including marketing, to ensure effective implementation of solutions.
- Stay informed about industry trends, best practices, and technological innovations.
Qualifications:
- Bachelor's degree in Engineering or an Associate degree in AutoCAD, or equivalent professional experience.
- At least 3 years of drafting experience, preferably within the food sector.
- Expertise in AUTOCAD and other relevant drafting software.
- Strong grasp of technical concepts with the ability to communicate them clearly.
- Excellent analytical and problem-solving abilities with a keen attention to detail.
- Ability to thrive in a collaborative, fast-paced environment.
- Willingness to travel approximately 20% of the time for client engagements.
Benefits:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and collaborative workplace culture.
- Exposure to innovative technologies and industry-leading solutions.
- 401(k) plan with matching contributions.
- Comprehensive health, dental, vision, and life insurance options.
- Generous paid time off policy.
Required Knowledge, Skills, and Abilities:
1. Bachelor's degree in Engineering or an Associate degree in AutoCAD, or equivalent experience.
2. Minimum of 3 years of drafting experience, ideally in the food industry.
3. Proficiency in AUTOCAD and other drafting tools.
4. Willingness to travel approximately 20% of the time for client visits.
5. Must be a US Citizen or Green Card holder.
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