Customer Support and Call Center Supervisor
4 weeks ago
As a Customer Support and Call Center Supervisor, you will oversee the day-to-day operations of the call center and office staff. This includes hiring, training, and monitoring employees, as well as responding to customer requests and complaints in a friendly manner. You will work closely with the Operations Manager to ensure all processes and procedures are adhered to. The ideal candidate will have a 2 to 4-year degree in business management and prior experience in a supervisorial or management position. Previous call center or customer service experience and being bi-lingual are a plus. Responsibilities:
- Help promote a company culture that encourages top performance and high morale.
- Maintain staff by orienting, training, and developing personal growth opportunities.
- Oversee staff levels, wages, hours, timeclock, and contract labor.
- Monitor credit card, ACH, and other payables daily to ensure payment process completeness.
- Communicate customer issues with the operations team and devise ways of improving the customer experience.
- Oversee task assignments daily, execution, and completeness to comply with company guidelines.
- Lead generation and lead follow-up daily on incoming calls during downtime.
- Perform administrative office tasks.
- Monitor calls, payments, signed agreements, and closed calls ratio regularly.
- Develop departmental goals and reward program to help motivate the team.
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Call Center Reservation Agent
4 weeks ago
Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full timeJob SummaryThe Call Center Reservation Agent is a key member of our team, responsible for providing exceptional customer service to guests making room reservations and hotel inquiries. This role requires a professional, courteous, and efficient approach to every interaction, with a focus on turning each call into a booking.We offer a range of benefits to our...
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Call Center Reservation Agent
4 weeks ago
Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full timeJob SummaryOpal Collection & Affiliates Call Center and Revenue Office is seeking a skilled Call Center Reservation Agent to join our team. As a key member of our call center, you will be responsible for answering all telephone inquiries related to room reservations and hotel information.We offer a dynamic and fast-paced work environment, with opportunities...
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Customer Service Representative
3 weeks ago
West Palm Beach, Florida, United States Gold Coast Physical Therapy Full timeJob SummaryGold Coast Physical Therapy Centers is seeking a Full-time Inbound Call Center Representative to join our team. This role involves providing exceptional customer service and phone support to our patients and clients.The ideal candidate will have strong communication skills, active listening abilities, and a warm and friendly demeanor. They will be...
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Call Center Sales Director
4 weeks ago
West Palm Beach, Florida, United States Good Greek Moving & Storage Full time{"h1": "Call Center Sales Manager Job Description", "p": "At Good Greek Moving & Storage, we are seeking a highly skilled Call Center Sales Manager to lead our team of inside relocation consultants. As a key member of our organization, you will be responsible for overseeing overall call center operations, activities, and performance. Key...
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BDC Call Center Representative
3 weeks ago
West Palm Beach, Florida, United States Mercedes-Benz of Palm Beach Full timeJob OverviewMercedes-Benz of Palm Beach is seeking a highly motivated and customer-focused BDC Call Center Agent to join our team. As a key member of our sales team, you will be responsible for promoting and delivering a top-notch customer experience through outbound phone calls and scheduling service appointments.Key Responsibilities:Promote and seek out...
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Customer Service Representative
4 weeks ago
Delray Beach, Florida, United States Opal Collection & Affiliates Call Center and Revenue Office Full timeJob SummaryWe are seeking a highly skilled and customer-focused Call Center Reservation Agent to join our team at Opal Collection & Affiliates Call Center and Revenue Office. As a key member of our call center team, you will be responsible for providing exceptional service to our guests, answering their inquiries, and assisting them with making, altering, or...
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Customer Support Representative
3 weeks ago
West Palm Beach, Florida, United States MyBambu Full timeCustomer Support RepresentativeAt MyBambu, we're looking for a skilled Customer Support Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional support and satisfaction to our valued customers. Key Responsibilities:Provide exceptional customer service to MyBambu users via phone, email,...
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Desktop Support Specialist in West Palm Beach
4 weeks ago
West Palm Beach, Florida, United States Desktop & Depot Support Full timeJob Title: Desktop Support SpecialistWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in West Palm Beach, Florida.Key Responsibilities:Provide workstation software break-fix supportPerform IMAC – PC install, moves, adds, and changesImage loads and asset recoveryAsset tagging and printer...
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Pest Control Call Center Manager
4 weeks ago
New Smyrna Beach, Florida, United States Rowland Pest Management, Inc. Full timeAbout the RoleWe are seeking a highly skilled Pest Control Call Center Manager / Customer Service Supervisor to join our team at Rowland Pest Management, Inc. in New Smyrna Beach, FL. As a key member of our office, you will be responsible for managing our customer service representatives and overseeing our office operations.This is a full-time position that...
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Bilingual Customer Service Representative
4 weeks ago
West Palm Beach, Florida, United States Penske Automotive Full timePenske Automotive Job OpportunityWe are seeking a highly skilled Bilingual Call Center Representative to join our team at Penske Automotive. As a key member of our customer service team, you will be responsible for:Key Responsibilities:Communicating with customers and prospects via phone, email, or textCompleting outbound calls to generate leads and book...
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Healthcare Contact Center Representative
4 weeks ago
West Palm Beach, Florida, United States Pelvic Rehabilitation Medicine Full timeAbout Pelvic Rehabilitation MedicinePelvic Rehabilitation Medicine is a physician-led specialty healthcare organization dedicated to providing evidence-based, individualized treatment services for chronic pelvic pain patients. Our mission is to decrease the time patients are suffering from pelvic pain symptoms.Job Title: Healthcare Contact Center...
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Customer Service Representative
3 weeks ago
West Palm Beach, Florida, United States Ocwen Financial Full timeKey Responsibilities:The Customer Resolutions Flex Agent is a call center phone agent position within Ocwen Financial's forward mortgage servicing business. The role reports to a Team Lead, Customer Resolutions and works independently on a team located in the Call Center.Key Skills:Excellent communication and problem-solving skillsAbility to work in a...
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Home Health Account Sales Representative
4 weeks ago
West Palm Beach, Florida, United States Caregivers on Call Full timeJob SummaryWe are seeking a highly motivated and experienced Home Health Account Sales Executive to join our team at Caregivers on Call. As a key member of our sales team, you will be responsible for marketing our home health care services to doctors' offices, hospitals, nursing facilities, and other referral sources.Key Responsibilities:Community...
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Home Health Account Sales Representative
4 weeks ago
West Palm Beach, Florida, United States Caregivers on Call Full timeJob Title: Home Health Account Sales ExecutiveAre you passionate about delivering exceptional care and making a positive impact in the lives of others? We are seeking a highly motivated and experienced Home Health Account Sales Executive to join our team at Caregivers on Call.Key Responsibilities:Community Engagement: Develop and maintain strong...
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Customer Service Representative
4 weeks ago
West Palm Beach, Florida, United States Signature Flight Support Full timeJob SummarySignature Flight Support is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless and enjoyable experience at our fixed base operations.Key...
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Operations Supervisor VitalRecords
4 weeks ago
West Palm Beach, Florida, United States VRC Companies Full timeJob DescriptionJob Summary:The Operations Supervisor Vital Records is responsible for overseeing the daily operations of the vital records center, ensuring the efficient and effective management of records and documents. This role requires strong leadership and organizational skills, as well as the ability to work collaboratively with team members to achieve...
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West Palm Beach, Florida, United States Asfin Llc Full timeJob DescriptionAs a detail-oriented and proactive Operations Analyst at Asfin LLC, you will be responsible for managing and optimizing various operational processes to ensure the efficiency and effectiveness of our company's services. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks...
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Customer Service Representative
4 weeks ago
West Palm Beach, Florida, United States Gold Coast Physical Therapy Full timeJob OpportunityWe are seeking a highly skilled and customer-focused Inbound Call Center Representative to join our team at Gold Coast Physical Therapy.Key Responsibilities:Provide exceptional customer service to patients and clients via phone callsSchedule client appointments and register new patients in our EMR systemProject a warm, enthusiastic, and...
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Home Health Account Sales Representative
4 weeks ago
West Palm Beach, Florida, United States Caregivers on Call Full timeJob OpportunityAre you passionate about delivering exceptional care and building strong relationships in the healthcare community?We are seeking a highly motivated and experienced Home Health Account Sales Executive to join our team at Caregivers on Call. As a key member of our sales team, you will be responsible for marketing our home health services to...
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Customer Service Test Center Coordinator
4 weeks ago
West Palm Beach, Florida, United States Prometric Full timeAbout UsPrometric is a leading provider of innovative testing and assessment solutions to renowned licensing and certification organizations, academic institutions, and government agencies. Our mission is to design and deliver high-quality testing solutions anytime, anywhere.Job Title: Customer Service Test Center AdministratorThis role serves as the face of...