BDC Call Center Representative

3 days ago


West Palm Beach, Florida, United States Mercedes-Benz of Palm Beach Full time
Job Overview

Mercedes-Benz of Palm Beach is seeking a highly motivated and customer-focused BDC Call Center Agent to join our team. As a key member of our sales team, you will be responsible for promoting and delivering a top-notch customer experience through outbound phone calls and scheduling service appointments.

Key Responsibilities:

  • Promote and seek out opportunities to deliver exceptional customer service
  • Work closely with the BDC Manager to schedule service appointments and meet sales targets
  • Complete outbound phone calls as assigned by the BDC Manager to engage with customers and promote our services
  • Answer inbound phone calls and provide timely and accurate information to customers
  • Stay informed about service updates, recalls, and service requirements to provide expert advice to customers

Requirements:

  • 5-day work week with occasional Saturdays
  • Mathematical skills to calculate figures and amounts such as discounts and pricing
  • Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
  • Clean driving record and valid driver's license
  • Great customer service skills and motivation to be successful
  • Able to multitask and prioritize tasks effectively
  • Able to communicate persuasively with customers to set appointments and promote our services
  • Excellent computer skills and phone presence
  • Automotive experience is a plus, but not required
  • Great communication skills and ability to work in a team environment
  • 18+ years of age or older

Mercedes-Benz of Palm Beach is a member of the New Country Motor Car Group, a family-owned and operated business with a reputation for excellence in the automotive industry. We offer a competitive salary, benefits package, and opportunities for growth and development.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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