Front Desk Representative

1 day ago

West Palm Beach, Florida, United States Pyramid Global Hospitality Full time
About Us

Welcome to Pyramid Global Hospitality, where people come first. Our company values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

Our Commitment

We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Our comprehensive training programs ensure our employees have the skills and knowledge to excel in their roles.

Benefits

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. We also provide unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Job Summary

We are seeking a passionate hospitality professional for the position of Front Desk Agent at the Belgrove Resort. This role involves greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of their stay.

Key Responsibilities
  • Greet customers immediately with a friendly and sincere welcome.
  • Use a positive and clear speaking voice, listen to, and understand guest requests, and respond with the appropriate action and provide accurate information such as outlet hours and local attractions.
  • Be an expert of the property and of the local area.
  • Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.
  • Promptly answer the telephone using positive and clear communication.
  • Input messages into the computer and update Guest profiles.
  • Retrieve messages and communicate the content to the guest.
  • Retrieve mail, small packages and facsimiles for customers as requested.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
  • Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.
  • Plan and implement detailed steps by using experienced judgment and discretion.
  • Complete all other assignments, duties and tasks as assigned by the Front Desk Manager.
Qualifications
  • Must have at least one (1) or more years of related guest experience, with experience in Hospitality preferred.
  • Experience in property management software.
  • Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
  • Demonstrated ability to work cohesively with a team.
  • Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
  • Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
  • Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
  • Must have experience in all Microsoft Office suite products.

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