Strategic Accounts Manager Organic Certification Expert

3 days ago


Ann Arbor, Michigan, United States NSF Full time
Job Description

NSF is a globally recognized organization for public health standards, providing testing, auditing, and certification services, as well as consulting and training for brands and businesses. We are seeking an experienced Strategic Accounts Manager Organic Certification to join our Global team.

Responsibilities
  • Strategic Account Growth: Drive and achieve revenue and growth targets for the business unit, identifying opportunities for account growth and collaborating with cross-functional teams to develop and implement strategies to expand business within assigned accounts.
  • Relationship Management: Develop strategic alignments and strong relationships with key stakeholders within assigned accounts, elevating visibility and closing strategic opportunities.
  • Strategic Planning: Develop account plans and strategies to align with clients' objectives and company goals, conducting regular account reviews to assess performance, identify areas for improvement, and recommend solutions with a data-driven mindset.
  • Team Leadership: Lead and develop a team of account managers by driving results and managing performance accountability, fostering a collaborative and high-performance culture within the team.
  • Customer Success: Ensure customer satisfaction by addressing any issues or concerns promptly and effectively, advocating for clients' needs within the organization, and driving customer success initiatives.
  • Revenue Forecasting and Reporting: Monitor revenue performance, track key metrics, and provide regular reports to business stakeholders, forecasting revenue and contributing to the overall operational planning process.
Qualifications
  • Proven Experience: Minimum 5-10 years of experience in account management in the food/organic industry with a focus on managing and growing large, key accounts.
  • Industry Knowledge: Strong understanding of the organic certification industry and market trends, particularly in relation to large accounts.
  • Relationship Building Skills: Excellent interpersonal and communication skills with the ability to build and maintain relationships at all levels of an organization.
  • Strategic Thinking: Ability to think strategically and develop account plans that align with clients' objectives, with an analytical mindset and the ability to analyze data and make data-driven decisions.
  • Leadership Abilities: Previous supervisory/mentoring skills with the ability to motivate and inspire a team.
  • Results-Oriented: Demonstrated track record of achieving KPI targets and driving revenue growth, with a goal-oriented mindset and a focus on delivering exceptional customer satisfaction.

NSF is a growing global public health and safety organization, committed to protecting and improving human and planet health by enabling safe food, clean water, and life-enhancing health technologies and products for millions of people around the world. We're a team that makes a difference in the world, and we're looking for talented individuals like you to join us.

At NSF, we value diversity and inclusion, and we're an equal opportunity employer. We welcome applications from qualified candidates who share our values and are passionate about making a difference in the world.



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