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Technical Support Specialist

2 months ago

Morristown, Tennessee, United States Hexaware Technologies Full time
Service Desk Analyst

We are seeking a skilled Service Desk Analyst to provide exceptional technical support to our customers at Hexaware Technologies.

About the Role

This is an onsite role, working Monday to Friday in a dynamic and collaborative environment.

Key Responsibilities
  • Provide technical support to customers via ticketing systems and remote support tools.
  • Troubleshoot and resolve technical issues with computer hardware, software, and network systems.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer experience.
  • Utilize problem-solving and analytical skills to efficiently manage and resolve customer issues.
Requirements
  • Proven experience as a Service Desk Agent or in a similar technical support role.
  • Strong knowledge of computer hardware, software, and network troubleshooting.
  • Familiarity with Windows, macOS, and Linux operating systems.
  • Proficiency in using ticketing systems and remote support tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Customer-focused with a commitment to providing high-quality service.
Preferred Qualifications
  • Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.
  • Experience with enterprise-level software and systems.
  • Basic knowledge of scripting or programming languages.