Salesforce Quality Assurance Manager

2 weeks ago

Washington, Washington, D.C., United States Chickasaw Nation Industries, Inc. Full time
Job Summary

The Quality Assurance Manager will oversee the development and implementation of quality assurance processes for Salesforce implementations and cloud support services. This role will work closely with development teams to ensure that products meet the highest quality standards and are free from defects.

Key Responsibilities
  • Manage and report on quality metrics, identifying areas for improvement and implementing corrective actions.
  • Support the Hosting and Compute Center (HaCC) with quality assurance activities, particularly those related to Salesforce implementations and cloud support services.
  • Ensure compliance with industry standards and best practices of style and format, excellent usage of the English language, and overall structure and organization of material to create professional documentation.
  • Work in a team environment and assist other team members as needed.
  • Responsible for adherence to qualitative and quantitative standards as established to meet contractual obligations and changing business requirements.
Requirements
  • Bachelor's degree in a related field required, and a minimum of five (5) years of experience.
  • Have a certification that meets DoD IAT II requirements.
Work Environment

Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

Equal Opportunity Employer

Chickasaw Nation Industries, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. If you like working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

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