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Quality Assurance Manager
4 weeks ago
Washington Metropolitan Area Transit Authority (WMATA) is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for ensuring the highest level of quality in our operations and services.
Job Summary:The Quality Assurance Manager will work closely with various functional areas to manage programs, teams, and individuals in a quality assurance and compliance environment. This role requires strong leadership and communication skills, as well as the ability to motivate innovation and collaboration across programs and teams.
Key Responsibilities:- Develop and implement quality assessments and reviews, and report results to senior management to promote actions needed to address concerns.
- Ensure the effective use of the WMATA Quality Management Plan, policy instructions/procedures, work instructions, departmental templates, and industry best practices during assessments.
- Support stakeholders in creating, implementing, and status reporting of Corrective and Preventative Action Plans (CAPs), ensuring internal and regulatory concerns or mandates are addressed and documented in a timely fashion.
- Support the ongoing development, implementation, and maintenance of the quality management system and associated assurance procedures and policies to ensure compliance with mandates such as MAP-21, 49 CFR 673, NTSB Recommendations, FTA Guidelines Safety Oversight CAPs, and all similar requirements.
- Supervise and direct all quality work activities in compliance with WMATA safety directives, internal policy/procedure, annual work plans, and scopes.
- Develop performance goals, monitor Key Performance Indicators (KPIs), and periodically review team member's performance to provide constructive feedback in support of professional growth and development.
- Support the recruitment, onboarding, and training of new employees to ensure all new employees are equipped with the tools and knowledge to contribute to team success.
- Comply with appropriate templates, checklists, and policies throughout the onboarding process.
- Support the coordination of external regulatory audits and associated activities to ensure WMATA is prepared to receive audits and comply with the audit process.
- Oversee the completion of mandatory training for assigned staff, ensuring staff are up to date on all required training.
- Support the development of continuity of operations planning (COOP) for assigned team, ensuring plans are in place to continue business operations if/when emergencies or other major interruptions occur.
- Bachelor's degree in Engineering, Business Administration, Project Management, or a related engineering or management field.
- Minimum four (4) years of experience managing people and programs in one or more of the following areas: business operations, quality management and programs, operational auditing/improvement programs, engineering programs, reliability programs, or data analytics programs.
- ISO 9001:2015 Quality Management System Lead Auditor Certification or similar within two (2) years of hire and maintained for the duration of time in this job.
- Preferred: Bachelor's Degree in Business Management, Engineering, Quality Management, Data Analytics, or related field; experience in transportation or transit; Certified Quality Auditor or Manager certification through an organization such as American Society for Quality.
The Quality Assurance Manager will work in a fast-paced environment with multiple priorities and deadlines. The incumbent must be able to work effectively in a team environment and communicate clearly with diverse groups of people.
Equal Employment Opportunity:WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
