Resident Service Coordinator
3 days ago
UDR, Inc. is seeking a highly skilled Resident Service Coordinator to join our team at 3033 Wilshire, a premier apartment community in Los Angeles, CA. As a key member of our community management team, you will be responsible for delivering exceptional customer experiences and providing solutions to residents.
Key Responsibilities:- Collaborate with the community management team to resolve resident concerns and complaints
- Welcome prospects, residents, and vendors, and answer inquiries about the property and surrounding area
- Organize incoming packages and plan, promote, and produce events and activities to increase resident retention
- Manage key policy and process, including providing keys/fobs to residents and documenting in accordance with company procedures
- Interact with walk-in prospects, show the property, and answer questions about the community and lease terms
- Provide resident keys/fobs and property orientation, explaining community amenities and unit features
- Communicate and verify compliance with mandatory renters' insurance as per company policy
- Schedule move-in appointments and ensure that on scheduled days off, another associate is aware of and will coordinate any scheduled move-ins
- Work closely with the Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met
- Utilize the Sugar CRM to effectively manage resident relations, service requests, and resident communications
- Customer service experience
- Minimum of one year of office experience
- High School Diploma or equivalent
- Comprehensive benefit package
- Company-matched 401(k)
- Vacation and personal time
- Discounts to live in our best-in-class communities
- Tuition reimbursement
- Company-sponsored events and community service days
UDR, Inc. is an Equal Employment Opportunity Employer and is committed to providing a diverse and inclusive work environment. We offer a competitive hourly range of $23-$25, depending on experience.
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