Resident Service Coordinator

3 days ago


Los Angeles, California, United States UDR Full time
Resident Service Coordinator

UDR, Inc. is seeking a highly skilled Resident Service Coordinator to join our team at 3033 Wilshire, a premier apartment community in Los Angeles, CA. As a key member of our community management team, you will be responsible for delivering exceptional customer experiences and providing solutions to residents.

Key Responsibilities:
  • Collaborate with the community management team to resolve resident concerns and complaints
  • Welcome prospects, residents, and vendors, and answer inquiries about the property and surrounding area
  • Organize incoming packages and plan, promote, and produce events and activities to increase resident retention
  • Manage key policy and process, including providing keys/fobs to residents and documenting in accordance with company procedures
  • Interact with walk-in prospects, show the property, and answer questions about the community and lease terms
  • Provide resident keys/fobs and property orientation, explaining community amenities and unit features
  • Communicate and verify compliance with mandatory renters' insurance as per company policy
  • Schedule move-in appointments and ensure that on scheduled days off, another associate is aware of and will coordinate any scheduled move-ins
  • Work closely with the Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met
  • Utilize the Sugar CRM to effectively manage resident relations, service requests, and resident communications
Requirements:
  • Customer service experience
  • Minimum of one year of office experience
  • High School Diploma or equivalent
Benefits:
  • Comprehensive benefit package
  • Company-matched 401(k)
  • Vacation and personal time
  • Discounts to live in our best-in-class communities
  • Tuition reimbursement
  • Company-sponsored events and community service days

UDR, Inc. is an Equal Employment Opportunity Employer and is committed to providing a diverse and inclusive work environment. We offer a competitive hourly range of $23-$25, depending on experience.



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