Automotive Customer Service Specialist

2 weeks ago


El Paso, Texas, United States Firstchoicehiring Full time

Location: Enterprise, AL

Position: Automotive Customer Service Specialist

Experience: Preferred

Compensation: $100,000+ Potential Income with Excellent Benefits

At Firstchoicehiring, we pride ourselves on being a family-oriented organization that fosters a rewarding career environment. We are currently in search of dedicated Customer Service Specialists to assist clients through the vehicle repair and maintenance journey. This diverse role is essential in delivering outstanding customer service, promoting our service offerings, and aiding customers in resolving inquiries and concerns.

Key Responsibilities:

  • Assist customers in navigating the vehicle repair and maintenance process.
  • Welcome customers, respond to inquiries, and provide exceptional service while building lasting relationships.
  • Evaluate vehicles to identify service requirements and necessary repairs in the best interest of the customer.
  • Collaborate with technicians to ascertain required repairs and associated costs, including parts and labor.
  • Draft precise repair orders with all necessary documentation.
  • Keep customers informed throughout the repair process and notify them when their vehicle is ready for collection.
  • Provide information regarding vehicle warranties.
  • Offer services and advice to help customers maintain their vehicles.
  • Follow up with customers post-service to ensure satisfaction and address any concerns.
  • Act as a liaison among the service manager, parts staff, technicians, and warranty administration.
  • Support dealership objectives by driving high sales of services and parts.
  • Maintain all required training and adhere to key performance indicators (KPIs) as set by management.

Qualifications:

  • Prior experience as an Automotive Customer Service Specialist is preferred.
  • Strong understanding of automotive operations.
  • Excellent customer service, communication, and computer skills.
  • Positive attitude, strong work ethic, and professional appearance.
  • Energetic, conscientious, and reliable.
  • Able to manage multiple tasks in a fast-paced environment.
  • Valid driver's license with a clean driving record.

Benefits:

  • Performance-driven income potential exceeding $100,000.
  • Comprehensive health and dental insurance.
  • Vision insurance.
  • 401(k) plan with employer matching.
  • Employer-paid short-term disability.
  • Ongoing training and professional development.
  • Paid vacation with the option to carry over time from previous employment.
  • Employee appreciation events.
  • Exclusive purchase program for employees.


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