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HR Coordinator

1 month ago

Philadelphia, Pennsylvania, United States The Bellevue Hotel Full time
Job Title: HR Coordinator

Join The Bellevue Hotel team as an HR Coordinator, supporting the overall operation of the Executive Office and Human Resource Department in daily administrative functions. This role is ideal for a detail-oriented and organized individual who is passionate about providing exceptional service to employees and guests.

Key Responsibilities:
  • New Hire Administration: Assist with the employment process, including applicant screening, determining eligibility for employment, conducting reference checks, and verifying paperwork for accuracy.
  • Employee Relations: Support the General Manager and Director of Human Resources with key responsibilities for both offices, including new hire administration, employee relations, training, and communications with both hotel departments and The Bellevue Hotel corporate offices.
  • Benefits Administration: Assist with all benefit administration, including group health insurance, vacation, sick, personal leave, jury duty pay, and retirement plan. Ensure all policies and procedures are followed, and all completed forms are accurate and submitted in a timely manner.
  • Record Keeping: Maintain all logs (new hire, termination, transfers, department meetings, turnover reports) daily by period and prepare reports in a timely and accurate manner.
  • Communication: Respond to all interviewed applicants via telephone or letter within the required time frame.
  • Payroll Administration: Assist with the completion of appropriate paperwork for new hires, terminations, payroll action forms, and employee status changes on a daily basis and in a timely and accurate manner.
  • New Hire Orientation: Help administer an overview of benefits to new associates, explain elements of various benefits, and assist with enrollment and claims processing.
  • Training and Development: Present an overview of The Bellevue Hotel Handbook with complete knowledge of all policies and procedures.
  • Employee Relations Events: Assist with OSHA, Workers Compensation, and Unemployment Claims responsibilities for the hotel.
  • Reception Area Duties: Assist with HR reception area duties, greeting associates, managers, and potential new hires, and direct them to the appropriate manager if necessary.
  • Employee Newsletter: Assist in the production of the Employee newsletter.
  • File Maintenance: Maintain associate's files and ensure that filing is completed at the end of each week.
  • Inventory Management: Maintain inventory of office and benefit supplies on a regular basis and complete purchase orders as needed to replenish such supplies.
  • Employee Communication: Keep employee bulletin boards current, post memos, pictures of employee events, loss prevention materials, and distribute paychecks as needed.
  • Special Projects: Assist with other special hotel projects as needed.
  • Administrative Support: Provide administrative support to the General Manager, including scheduling key appointments, coordinating in-house meetings and agendas, and assisting with all associate events.
  • Social Media Management: Assist the GM and hotel with Social Media management, including timely responses to Twitter, online reviews, Facebook, Flickr, Yelp, Google+, and any other online channel open to the hotel's guests and clients.
  • Web Presence Management: Take the lead on web presence management, ensuring timely follow-up on website updates, including updates, menus, promos, and special calendar events.
  • Medalia Tracking: Assist with daily Medalia tracking and reporting out daily results, ensuring timely follow-up from department heads on guest issues.
  • Hotel Programs: Assist with the administration and management of hotel programs, such as MOD, Lobby Ambassador, Zone management, and ensure timely follow-up and communication on all facets of each from scheduling to reporting and execution.
  • Communication with Corporate Offices: Support upward, timely communication to The Bellevue Hotel corporate offices and senior leadership, ensuring compliance with daily, weekly, and monthly deliverables.
  • Guest Communication: Assist with weekly coordination of our Gold Passport Reception and assist with invite printing for in-house VIPs.
  • Guest Requests: Assist with and ensure timely follow-up on all in-house guest communication and requests from within the hotel's guestrooms and present a response to the guest confirming receipt of their request.
  • Corporate Office Requests: In the absence of the GM, coordinate and follow-up on all corporate office requests and assist finance as needed on reporting requirements and deadlines.
  • Departmental Support: Assist other departments on an as-needed basis when guest influx dictates.
Requirements:
  • Education: Associate's or Bachelor's Degree in Human Resources or equivalent 1-3 years of work experience.
  • Experience: At least one year of Hotel or Human Resource-related work experience.
  • Physical Demands: Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Communication Skills: Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Leadership Skills: Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Problem-Solving Skills: Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Teamwork: Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attendance: Maintain regular attendance in compliance with The Bellevue Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Appearance: Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Confidentiality: Must be able to maintain confidentiality of information.
  • Initiative: Must be able to show initiative, including anticipating guest or operational needs.
  • Basic PC Knowledge: Must have basic PC knowledge, minimum typing speed of 35wpm, ability to write and communicate professionally, bi-lingual fluency a plus.
  • Leadership: Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
  • Time Management: Ability to work effectively under time constraints and deadlines.