Customer Service Operations Specialist

1 week ago


New York, New York, United States Vaco Full time
Job Summary

Vaco is seeking a highly organized and detail-oriented Customer Service Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients and stakeholders.

Key Responsibilities
  • Logistics and Operations: Coordinate with our events team to handle logistics tasks, including sponsor and speaker onboarding, sponsor inquiries, and audits.
  • Customer Service: Provide timely and effective responses to customer inquiries via email and phone, resolving issues and concerns in a professional and courteous manner.
  • Troubleshooting: Identify and resolve issues related to incorrect pass types, contacting delegates to resolve the issue.
  • Visa Support: Create and issue visa letters as required.
  • Ad Hoc Tasks: Perform other tasks as required to support the operations team.
Requirements
  • Experience: Proven experience in a busy office environment from an administration or customer service role.
  • Skills: High attention to detail, excellent communication skills, strong organization skills, and the ability to multitask and prioritize.
  • Technical Skills: Proficient in Word, Excel, Outlook, and Teams.
  • Events Experience: Experience in events is preferred but not required.
What We Offer

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.



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