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Service Operations Specialist
2 months ago
About Us:
Menusifu Inc. stands as a premier provider of restaurant point-of-sale solutions, dedicated to enhancing the dining experience through our advanced management systems tailored for various service models including dine-in, take-out, and delivery. With a robust team of over 200 professionals and multiple global offices, we are committed to revolutionizing the restaurant industry with our innovative technology.
Role Overview:
We are in search of a Customer Service Specialist to join our team, focusing on payment-related inquiries. This role involves engaging with customers through various communication channels, ensuring their needs are met in alignment with our service standards.
Key Responsibilities:
- Handle all incoming customer communications via phone, email, or chat.
- Resolve customer inquiries to ensure complete satisfaction.
- Facilitate communication between customers and internal departments.
- Support business policies and procedures through effective training and knowledge sharing.
- Document all customer interactions meticulously.
- Continuously seek opportunities to enhance operational efficiency.
- Collaborate with other departments to address account-related needs.
- Assist in managing vendor relationships that support local operations.
Ideal Candidate Profile:
- High School diploma or equivalent; a college degree is advantageous.
- Exceptional verbal and written communication skills.
- Prior experience in customer service within the payment sector is preferred.
- At least one year of experience in a merchant service or similar environment, ideally in a financial or transactional context.
- Ability to effectively manage interactions with various businesses.
- Experience working with complex systems.
- Strong computer proficiency and organizational skills.
Technical Skills Required:
Successful candidates should possess proficiency in MS365 and Office applications, along with the capability to support third-party SaaS and processing systems.
What We Offer:
- Flexible working hours.
- A vibrant start-up culture that values openness and inclusivity.
- A dynamic and youthful team environment.
- Opportunities for career advancement.
- Comprehensive benefits including health, dental, and vision insurance, FSA, and PTO.
- A mentorship program.
- A competitive compensation package.
- Remote work options.
Join Us:
If you are passionate about customer service and eager to contribute to a forward-thinking company, we invite you to explore this opportunity with us.
