Technical Support Specialist

2 weeks ago


Hillsboro, United States KLA Full time

Compensation Overview:
$40.53 Per Hour

Location:
USA-OR-Hillsboro-Beaverton-KLA


KLA offers a comprehensive rewards package for its employees, which may include participation in performance incentive programs and eligibility for additional benefits.

Interns may qualify for some of the benefits listed below. Our pay ranges are determined by role, level, and location.

The range displayed above reflects the minimum and maximum compensation for this position in the primary location identified in this posting.

Actual compensation is influenced by various factors, including location, job-related skills, experience, and relevant education level or training.

If applicable, your recruiter can provide more details about the specific pay range for your preferred location during the hiring process.

Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device, or smart car would have made it into your hands without us.

KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research, and development. KLA focuses more than average on innovation and invests 15% of sales back into R&D.

Our expert teams of physicists, engineers, data scientists, and problem-solvers collaborate with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.

Life here is dynamic, and our teams thrive on tackling complex challenges. There is never a dull moment with us.

Group/Division

SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD, and molecular vapor deposition (MVD), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments.

SPTS operates across 19 countries in Europe, North America, and Asia-Pacific, providing comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.
Job Responsibilities/Preferred Qualifications

Education Required:
Bachelor of Science Degree in Electronics or Engineering (or equivalent work experience).

Required Skills:


Candidates should possess a solid foundation in electronics, RF theory, mechanical engineering, vacuum technology, and basic knowledge of plasma processing equipment.


  • Proven ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet, and Computer issues to the component level.
  • Must have working knowledge of MS DOS, Windows software, and MS Office products.
  • Excellent communication and customer interaction skills.
  • Strong organizational abilities.
  • Flexible approach to working hours, locations, and conditions.
  • Adaptable to work responsibilities, enabling both independent and team collaboration.
  • Able to work autonomously for extended periods, often in challenging conditions.
  • A systematic and logical approach to problem-solving.
  • Must be willing to travel over 50% of the time to support the customer base as needed.

Job Duties:

  • Provide service support to customers, including system commissioning, breakdown repairs, and preventative maintenance.
  • Develop a close working relationship with customers to facilitate the sale of the company's product portfolio.
  • Provide feedback for the proactive identification of product and business process improvements.
  • Complete all field reports in a timely manner.
  • Perform other duties as required.

Physical Requirements:

  • Must be able to travel over 50% to support the customer base as needed.
  • Lift 50 lbs. overhead occasionally.
  • Frequent lifting of 50 lbs.
  • Bend from the waist.
  • Lift items overhead safely.
  • Work on hands and knees or on their back while servicing equipment.
  • Bend and twist to access equipment for servicing.
  • Read and interpret schematics.
  • Read and interpret signs, placards, and manuals.
  • View the full color spectrum.
  • Stand at the system for up to 2-hour intervals.
  • Perform a system chamber clean, which includes removing all chamber components, cleaning the chamber walls, and reassembling cleaned parts to achieve an acceptable chamber LUR.

Must be able to:

  • Work independently.
  • Operate in a product wafer fab clean room environment.
Minimum Qualifications
Bachelor's Level Degree and 0 years of related work experience.


KLA offers a competitive and comprehensive total rewards package, including but not limited to medical, dental, vision, life, and other voluntary benefits, 401(K) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement, development and career growth opportunities, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off, paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer.

We do not discriminate based on race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.

We ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.



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