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Technical Support Engineer

2 months ago

Hillsboro, United States Canon U.S.A., Inc. Full time
About the Role

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Canon U.S.A., Inc. As a key member of our technical support team, you will be responsible for providing exceptional customer support for onsite installations, repairs, and maintenance of photolithography semiconductor equipment.

Your Impact
  • Check and maintain equipment within factory standard specifications of system equipment.
  • Instruct customers in the operation and maintenance of the system equipment.
  • Serve as company liaison with customer on matters for assigned projects (i.e. installations and major component replacements).
  • Perform complex repair maintenance or unit replacement according to factory procedures independently and with others.
  • Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations.
  • Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance.
  • Maintain accurate documentation of activity and provide periodic reports.
  • Conduct training for customer personnel ensuring proficiency of service and operations.
  • Work with other technicians in the field to troubleshoot and service equipment.
About You: The Skills & Expertise You Bring

We are looking for a highly motivated and experienced individual with a strong background in electrical or mechanical engineering, or equivalent experience. The ideal candidate will have:

  • A Bachelor's Degree in electrical or mechanical engineering or equivalent experience.
  • Experience or knowledge in optical, lasers, software, robotics, precision mechanical skills, or chemicals.
  • Knowledge of Linux operating system is preferred for operating and troubleshooting the system.
  • Hands-on mechanical skills required.
  • Hands-on experience with electronic testing tools required.
  • Able to work on equipment alone and work with other engineers as a team player under challenging situations.
  • Excellent trouble shooting skills, verbal and written communication skills.
  • Customer support experience is a plus.
  • Must be able to travel and work flexible schedules.
  • Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses).
  • May require domestic travel (valid driver's license and acceptable driving record necessary).
What We Offer

We offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.