Commercial Loan Servicing Expert

2 weeks ago

Dallas, Texas, United States PGIM Full time

Job Classification:
Investment Management - Investment Operations

A DYNAMIC ENVIRONMENT WITH A FOCUS ON DIVERSITY & INCLUSION

As part of the Global Asset Management division of PGIM, we are dedicated to enhancing financial services and making a significant impact on the lives of millions. Our commitment to talent development is crucial for achieving our goals, fostering a culture built on respect and collaboration. Joining PGIM means embarking on a rewarding career that emphasizes skill enhancement and professional growth within a leading global asset management firm. At PGIM, You Can

Key Responsibilities:

PGIM Real Estate Loan Services is in search of a Commercial Loan Servicing Specialist responsible for managing the servicing of commercial loans. Daily tasks may include various servicing processes throughout the loan lifecycle, such as setting up new loans, addressing borrower inquiries, updating systems for loan modifications, and preparing payoff calculations.

This team operates under a hybrid work model, requiring in-office presence at least three times a week.

What You Can Anticipate:

  • Oversee servicing functions throughout the loan lifecycle.
  • Interpret servicing agreements, regulatory requirements, and loan documentation to ensure compliance with servicing standards.
  • Monitor servicing triggers to ensure adherence to loan structure and requirements.
  • Deliver exceptional customer service by assisting internal clients and borrowers in resolving concerns efficiently.
  • Evaluate current processes and suggest operational enhancements to improve productivity, efficiency, and customer satisfaction.
Qualifications:
  • Minimum of 2 years of experience in Commercial Loan Mortgage Servicing or Investor Reporting.
  • Ability to analyze and interpret loan terms and financial data.
  • Comprehensive understanding of loan terms, complex loan documentation, servicing agreements, and servicing operations.
  • Proficient in Excel and other Microsoft Office applications.
  • Strong written and verbal communication skills; capable of presenting information to various levels of staff and management.
Preferred Attributes:
  • Ability to thrive in a customer-focused team environment, demonstrating leadership, professionalism, multitasking, and collaboration.
  • Experience with loan servicing systems (e.g., McCracken/Strategy).
*PGIM encourages all applicants, even those who may not meet every qualification. If your skills align with the role, we welcome your application.

Benefits Offered:
  • Comprehensive medical, dental, vision, life insurance, and Paid Time Off (PTO).
  • Retirement options including:
    • 401(k) plan with a generous company match (up to 4%).
    • Company-funded pension plan.
  • Wellness Programs providing up to $1,600 annually for personal wellbeing expenses.
  • Work/Life Resources to support various personal and professional topics.
  • Tuition Assistance for traditional college enrollment, approved degrees, accredited certificate programs, and industry designations.
For more details about our Total Reward package, please visit our careers page.

About PGIM Real Estate:

With $207.9 billion in gross assets under management and administration, PGIM Real Estate offers a diverse range of real estate equity, debt, agriculture, and impact solutions across various risk-return profiles.

PGIM Real Estate is a division of PGIM, the global asset management arm of Prudential Financial, Inc. Our extensive experience in commercial real estate investment and financing is supported by a legacy of over 50 years. We strive to create positive environmental and social impacts while enhancing community strength globally.

Our Commitment to Diversity, Equity, and Inclusion

Prudential Financial, Inc. is dedicated to fostering an inclusive culture where all employees can express their authentic selves. We celebrate diversity and support the growth of our employees' careers and personal development.

Prudential is an equal opportunity employer, ensuring all qualified applicants receive consideration for employment without regard to any protected characteristic.

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