Commercial Loan Servicing Expert
1 week ago
Job Classification:
Investment Management - Investment Operations
A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE
As a part of PGIM, the Global Asset Management division of Prudential, we are dedicated to enhancing financial services and making a significant impact on the lives of millions. Our commitment to talent development and a culture of respect and collaboration is at the core of our mission.
What You Will Do:
We are seeking a Commercial Loan Servicing Specialist responsible for managing the servicing of commercial loans. Your daily responsibilities will include various servicing processes throughout the loan lifecycle, such as initiating new loans, addressing borrower inquiries, updating systems for loan modifications, and calculating payoffs.
Key Responsibilities:
- Oversee servicing functions throughout the loan lifecycle.
- Interpret servicing agreements, regulatory requirements, and loan documentation to ensure compliance.
- Monitor servicing triggers to maintain adherence to loan structures and requirements.
- Deliver exceptional customer service by assisting internal clients and borrowers in resolving issues promptly.
- Evaluate current processes and propose operational enhancements to boost productivity and service quality.
- Minimum of 2 years of experience in Commercial Loan Mortgage Servicing or Investor Reporting.
- Proficient in analyzing and interpreting loan terms and financial data.
- Thorough understanding of loan terms, complex documentation, servicing agreements, and servicing operations.
- Demonstrated proficiency in Excel and other Microsoft Office applications.
- Strong written and verbal communication skills, capable of engaging with all levels of staff and management.
- Ability to thrive in a customer-focused team environment, showcasing leadership, professionalism, multitasking, and collaboration skills.
- Experience with loan servicing systems (e.g., McCracken/Strategy).
- Comprehensive medical, dental, vision, and life insurance coverage, along with Paid Time Off (PTO).
- Retirement plans, including a 401(k) with a generous company match and a company-funded pension plan.
- Wellness programs to support your personal wellbeing goals, including reimbursement options for wellbeing-related purchases.
- Work/Life Resources to assist with various topics, including parenting, housing, senior care, finances, and career development.
- Tuition Assistance for traditional college enrollment, accredited certificate programs, and industry designations.
At PGIM Real Estate, we manage a substantial portfolio of assets, providing investors and borrowers with diverse real estate solutions across the risk-return spectrum. Our commitment to diversity, equity, and inclusion is paramount, fostering an environment where all employees can thrive and contribute to our mission.
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