Business Process Improvement Specialist

2 weeks ago

Harrisburg, Pennsylvania, United States Feeser's Food Distributors Full time
Job Summary

Feeser's Food Distributors is seeking a highly skilled Business Process Analyst to join our team. As a key member of our IT department, you will play a pivotal role in enhancing business processes and supporting strategic initiatives.

Key Responsibilities
  • Conduct thorough business process analysis to identify inefficiencies and recommend solutions.
  • Gather and document business requirements through meetings, interviews, and observations.
  • Develop functional specifications and system design specifications.
  • Collaborate with stakeholders to prioritize business requirements and manage project scope.
  • Perform data analysis to support decision-making and identify trends, anomalies, and areas for improvement.
  • Create and maintain reports, dashboards, and key performance indicators (KPIs) to monitor business performance.
  • Identify opportunities for process optimization and automation.
  • Develop and implement process improvement strategies.
  • Monitor the effectiveness of implemented solutions and make adjustments as necessary.
  • Assist in the planning, execution, and monitoring of projects.
  • Ensure projects are delivered on time and within scope and budget.
  • Communicate project status, risks, and issues to stakeholders.
  • Develop and execute a comprehensive user testing plan for the ERP migration project.
  • Coordinate and schedule user testing activities with relevant stakeholders.
  • Create test cases, scenarios, and scripts based on business requirements.
  • Facilitate user training sessions and provide support during testing phases.
  • Collect, document, and track user feedback and issues during testing.
  • Work with IT and development teams to resolve issues identified during testing.
  • Maintain detailed and organized documentation of business processes, requirements, specifications, and testing activities.
  • Prepare user manuals, training materials, and other documentation as needed.
  • Act as a liaison between business units, IT, and other stakeholders to ensure clear communication and understanding of project goals and requirements.
  • Facilitate meetings and workshops to gather requirements, present findings, and discuss solutions.
  • Provide support to end-users during and after the implementation of solutions.
  • Conduct training sessions for staff on new processes and systems.
  • Ensure that solutions meet business needs and requirements.
  • Conduct regular reviews and audits of business processes and systems to ensure compliance with standards and best practices.
  • Develop user manuals, training materials, and technical documents.
  • Create presentations for users.
  • Create detailed test cases and scenarios.
Requirements
  • A Bachelor's degree in Business Administration, Information Technology, Computer Science, Finance, or a related field is required.
  • Relevant certifications, such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), or Lean Six Sigma certification, are a plus.
  • Minimum of 3-5 years of experience as a Business Analyst, preferably within the food distribution, logistics, or a related industry.
  • Hands-on experience with ERP systems, including implementation, migration, and user testing coordination.
  • Experience with Oracle Cloud products is a plus.
  • Experience in a wholesale distribution environment is a plus.
About Feeser's Food Distributors

Feeser's Food Distributors is a family-owned and operated full-line foodservice distributor located in Harrisburg, PA, servicing the Mid-Atlantic region. We provide an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.

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