Business Analyst

1 week ago


Harrisburg, Pennsylvania, United States State of Pennsylvania Full time
Job Title: Business Analyst

We are seeking a highly skilled Business Analyst to join our team at the State of Pennsylvania. As a Business Analyst, you will play a critical role in supporting the day-to-day operations of our Contact Center, improving outcomes for Pennsylvanians who have health insurance needs not met by other minimum essential coverage.

Key Responsibilities:
  • Assist in the development of process documents and implement improvements to increase efficiency.
  • Review Contact Center statistics to identify trends, project staffing requirements, and recommend improvements to processes related to managing the customer service program.
  • Collaborate with cross-functional teams to identify and implement process improvements.
Requirements:
  • Two years of experience in a call center setting involving the review, analysis, modification, and implementation of customer-facing procedures, policies, and directives.
  • Bachelor's degree in Business Administration, Business Management, Healthcare Administration, Operations Management, Information Systems, or a related field.
  • Strong written and verbal communication, time management, and presentation skills.
Preferred Qualifications:
  • Experience in the health insurance industry.
  • Experience working with Affordable Care Act (ACA) federal or state-based exchanges and/or Health Insurance companies.

We offer a competitive salary and a comprehensive benefits package, including health coverage, vision, dental, and wellness programs. If you are a motivated and detail-oriented individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.



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