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Client Manager

2 months ago

Palo Alto, California, United States Machinify Inc. Full time
About the Role

Machinify Inc. is seeking a highly skilled Client Manager to join our team. As a Client Manager, you will be responsible for ensuring timely issue resolution and taking action on anticipated client needs to deliver value.

Key Responsibilities
  • Ensure the Machinify team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies.
  • Identify actionable insights from healthcare claims data and results.
  • Review all client-facing reporting for accuracy, including reports on impacts of policy customizations or modifications, comparing actual results to expected or projected results, and trends by product, line of business, policy, providers, etc.
  • Develop a deep understanding of the assigned client's organizational structure, business objectives, and areas of opportunity and translate that understanding into a unique value proposition that Machinify can deliver measurable results against.
  • Generate materials and reporting that can be leveraged to deliver insights to the customer and demonstrate how the program is performing against key success metrics.
  • Document and create organizational visibility to key internal stakeholders on insights including outstanding roadmap opportunities, areas of risk, and key client activities and expectations, progress of weekly/monthly/quarterly initiatives, and key account metrics.
  • Work with leadership to communicate and message actionable findings to support client understanding of the data.
  • Become an expert on the Machinify platform to support user onboarding and training.
  • Introduce new functionality or capabilities within the Machinify tool and receive product feedback for formal communication internally to our Product team.
  • Act as a key contact for client inquiries, client support, and all key client deliverables.
  • Manage client inquiries and technical support processes by logging, tracking, triaging, and responding to all incoming requests.
Requirements
  • 5-7 years in client-facing roles (client management, customer success, or similar role).
  • Proven track record for cultivating and influencing relationships within the healthcare payer market.
  • Previous experience in the healthcare Payment Integrity space highly preferred.
  • Demonstrated familiarity with SQL for data creation, amendments, and maintenance.
  • Possess analytical strength and curiosity to make observations, understand questions, and explain answers in and about data sets and data processes for healthcare claims.
  • Excellent communication skills equally adept at presenting prepared materials and speaking to relevant topics extemporaneously.
  • Ability to work with a range of individuals, manage multiple requests with fast turn-around deadlines.
  • Driven self-starter mindset, seeking to make a high impact, and eager to collaborate in a cross-functional team environment.
  • Ability to navigate ambiguity and operate in an autonomous work culture.
  • High attention to detail and process-oriented.
  • Holds a high level of integrity.
About Machinify Inc.

Machinify Inc. is a leading provider of AI-powered software products that transform healthcare claims and payment operations. We are committed to hiring talented and qualified individuals with diverse backgrounds for all of our positions.