Client Associate

3 weeks ago


Palo Alto, California, United States Wells Fargo Full time

About this role:

We are seeking a Client Associate in Wealth and Investment Management to support our Financial Advisors in providing exceptional service to clients. As a Client Associate, you will be responsible for assisting with service and operational related activities, facilitating client requests, and establishing and servicing client accounts.

Key Responsibilities:

  • Assist Financial Advisors with service and operational related activities, including providing service to clients via telephone, direct interaction, and written correspondence.
  • Facilitate Financial Advisor and client requests for account related information and/or quotes.
  • Schedule and prepare for appointments with new or prospective clients.
  • Establish and service client accounts, prepare forms, research account inquiries and/or issues, and enter security order tickets after being approved by the Financial Advisor.
  • Execute various administrative functions for the Financial Advisor and Branch Management, including tracking referrals, assisting with marketing related activities, establishing, and maintaining files to meet the firm's regulatory requirements.
  • Establish and maintain filing and record keeping necessary to support efforts to service and grow client relationships.
  • Act as the liaison for all referral sources by reviewing paperwork for completeness and forwarding to management for review when applicable.

Requirements:

  • 2+ years of Brokerage and Client Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Brokerage client support experience or financial services industry experience.
  • Administrative support experience in financial services.
  • Experience interacting directly with customers.
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.
  • Client service focus with the ability to listen to customer needs and recommend solutions.
  • Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment.

Wells Fargo is an Equal Employment Opportunity Employer:

We value diversity, equity, and inclusion in the workplace and welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.



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