Current jobs related to Technical Support Specialist - Orlando, Florida - Stellar MLS

  • Technical Support Specialist

    3 days ago

    Orlando, Florida, United States Avaso Technology Solutions Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at AVASO Technology Solutions. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, including troubleshooting, repair, and maintenance of desktop, laptop, and mobile devices.Key...

  • Technical Support Specialist

    3 weeks ago

    Orlando, Florida, United States TEKsystems Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-level technical assistance to our customers, resolving technical issues, and ensuring a high level of customer satisfaction.Key...

  • Technical Support Specialist

    2 weeks ago

    Orlando, Florida, United States Softworld, a Kelly Company Full time

    Job Title: Technical Support SpecialistJob Summary:Softworld, a Kelly Company is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting to...

  • Technical Support Specialist

    4 weeks ago

    Orlando, Florida, United States 4 Corner Resources Full time

    Job Overview4 Corner Resources is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems are running smoothly and efficiently.Key ResponsibilitiesProvide technical support to clients via phone, email,...

  • Technical Support Specialist

    4 weeks ago

    Orlando, Florida, United States Softworld Inc Full time

    Job Title: Tech Support SpecialistJob Location: Orlando, FLOnsite Requirements:Experience with Inbound Call CenterExcellent Customer ServiceTech SavvyJob Description:We are seeking a highly skilled Tech Support Specialist to join our team at Softworld Inc. in Orlando, FL. As a Tech Support Specialist, you will be responsible for providing top-notch technical...

  • Technical Support Specialist

    2 weeks ago

    Orlando, Florida, United States Softworld, a Kelly Company Full time

    Job Title: Tech Support SpecialistJob Summary:We are seeking a skilled Tech Support Specialist to join our team at Softworld, a Kelly Company. As a Tech Support Specialist, you will be responsible for providing exceptional customer service, technical troubleshooting, and problem resolution to our clients.Key Responsibilities:Provide technical assistance to...

  • Technical Support Specialist

    2 weeks ago

    Orlando, Florida, United States 4 Corner Resources Full time

    4 Corner Resources is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our computer systems and providing exceptional support to our clients.Key Responsibilities:Provide technical assistance to clients via phone, email, and in-person...

  • Technical Support Specialist

    4 weeks ago

    Orlando, Florida, United States Softworld, a Kelly Company Full time

    Job Title: Tech Support SpecialistJob Summary:We are seeking a highly skilled Tech Support Specialist to join our team at Softworld, a Kelly Company. As a Tech Support Specialist, you will be responsible for providing exceptional customer service, technical troubleshooting, and problem resolution to our clients.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    4 weeks ago

    Orlando, Florida, United States TEKsystems Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing first-level technical assistance to our clients who are experiencing technical-related issues with their computers, online platforms, and course materials.Key...

  • Technical Support Specialist

    3 weeks ago

    Orlando, Florida, United States TEKsystems Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-level technical assistance to our clients who are experiencing technical-related issues with their computers, online platforms, and course-related materials.Key Responsibilities:Provide...

  • Technical Support Specialist

    4 weeks ago

    Orlando, Florida, United States TEKsystems Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-level technical assistance to our end-users and education affiliates who are experiencing technical-related issues with their computers, online platforms, and course...

  • Technical Support Specialist

    2 months ago

    Orlando, Florida, United States 4 Corner Resources Full time

    Job Summary:4 Corner Resources is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our computer systems and providing top-notch support to our clients.Key Responsibilities:Provide timely and effective support to clients via phone, email, and...

  • Technical Support Specialist

    4 weeks ago

    Orlando, Florida, United States Softworld, a Kelly Company Full time

    Job Title: Tech Support SpecialistJob Summary:We are seeking a highly skilled Tech Support Specialist to join our team at Softworld, a Kelly Company. As a Tech Support Specialist, you will be responsible for providing exceptional customer service, technical troubleshooting, and problem resolution to our clients.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    4 days ago

    Orlando, Florida, United States HonorVet Technologies Full time

    Job Title: Technical Support SpecialistLocation: Orlando, FLDuration: 6+ MonthsWhat you will do in this role:As a Technical Support Specialist at HonorVet Technologies, you will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This includes being the first point of escalation within the technical support...

  • Technical Support Specialist

    4 weeks ago

    Orlando, Florida, United States 4 Corner Resources Full time

    4 Corner Resources is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our computer systems.Key Responsibilities:Provide technical assistance to end-users via phone, tickets, and help desk orders.Maintain excellent customer service by building...

  • Technical Support Specialist

    6 days ago

    Orlando, Florida, United States Softworld, a Kelly Company Full time

    Job Title: Technical Support SpecialistJob Location: Orlando FL 32826Onsite Requirements:Provide excellent customer service, technical troubleshooting, and problem resolution.Receive inbound telephone calls, chat messages, and emails on product questions.Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.Job...

  • Technical Support Specialist

    1 week ago

    Orlando, Florida, United States TEKsystems Full time

    Job OverviewA Technical Support Specialist is required to handle a high volume of customer inquiries, providing technical assistance and troubleshooting support to resolve network issues. The ideal candidate will have experience working in a Contact Center environment, with strong customer service and documentation skills.Key ResponsibilitiesProvide...

  • Technical Support Specialist II

    4 weeks ago

    Orlando, Florida, United States CrossLink Professional Tax Solutions Full time

    Job Title: Technical Support Specialist IIJob Type: Full-timeDescription:We are seeking a highly skilled Technical Support Specialist II to join our team at CrossLink Professional Tax Solutions. As a Technical Support Specialist II, you will be the primary point of contact for customers seeking technical support and service for our CrossLink products.Key...

  • Technical Support Specialist

    2 weeks ago

    Orlando, Florida, United States Collabera Full time

    Job Summary:Collabera is seeking a skilled Technical Support Specialist to join our team. As a Customer Advocate, you will provide exceptional support to users and administrators of our platform, resolving technical cases and collaborating with others to achieve personal and group goals.Key Responsibilities: Act as a Customer Advocate, providing support to...

  • Technical Support Specialist

    2 months ago

    Orlando, Florida, United States TEKsystems Full time

    Network Operations Specialist at TEKsystemsOverview:As a Network Operations Specialist, you will play a crucial role in ensuring the seamless operation of our clients' networking systems. Your primary responsibility will be to manage and resolve technical issues while providing exceptional service to business clients.Key Responsibilities:Handle an average of...

Technical Support Specialist

2 months ago

Orlando, Florida, United States Stellar MLS Full time
Job Overview

Stellar MLS is recognized as a leading workplace in the industry.

We are on the lookout for dedicated individuals who are proactive, results-oriented, and ready to contribute to our dynamic team of skilled professionals.

Employee Benefits: We provide a robust benefits package that includes medical, dental, short and long-term disability, life insurance, personal time off, volunteer days, and a 401K plan.

This position operates in a hybrid work environment, requiring the ability to work both in-office and remotely.

The role of the Technical Support Specialist – Bilingual English/Spanish encompasses a variety of essential and non-essential responsibilities, as needed.

Role Summary:

The Technical Support Specialist – Bilingual English/Spanish collaborates with MLS clients and various departments within Stellar to ensure our customers effectively utilize our premier real estate software. This position emphasizes resolving inquiries on the first contact, maintaining accurate documentation, adhering to established procedures, and troubleshooting to enhance customer satisfaction.

Reporting to the Support Center Supervisor, this role demands an individual capable of managing a high volume of inquiries while maintaining exceptional quality in service delivery.

Key Responsibilities:

This is a full-time, hourly, non-exempt position. Your primary duties will include:

  • Responding to incoming support requests from clients via phone, email, in-person, and chat in a professional manner.
  • Establishing rapport and gathering detailed information regarding user issues.
  • Documenting all relevant user identification details and the nature of the inquiry thoroughly and promptly.
  • Utilizing knowledge bases, FAQs, email communication, and online resources to assist in resolving issues.
  • Learning and identifying the software supported by the organization.
  • Testing solutions to confirm that issues have been resolved effectively.
  • Prioritizing and escalating issues to the appropriate personnel when necessary.
  • Conducting follow-ups post-resolution to ensure customer satisfaction.
  • Occasionally working overtime as required by job demands.
  • Being available for Saturday shifts as needed.
  • Performing additional duties as assigned.
  • Recording all hours worked accurately, with prior approval required for any overtime.
  • Maintaining regular attendance, as physical presence in the workplace is essential.
  • Participating in cross-training for other departmental functions as required.
  • Adapting to a hybrid work environment effectively.

Qualifications:

To excel in this role, the Technical Support Specialist – Bilingual English/Spanish should possess the following skills:

  1. Essential Skills:
  • Outstanding customer service abilities.
  • Strong organizational skills with the capacity to manage multiple tasks efficiently while paying attention to detail.
  • Proficient documentation skills, capable of typing at least 40 words per minute.
  • Excellent written and verbal communication skills.
  • Good interpersonal skills, focusing on building rapport and active listening.
  • Aptitude for presenting information in a user-friendly manner and applying diagnostic tools for troubleshooting.
  • Demonstrated analytical, problem-solving, and critical thinking skills.
  • Ability to prioritize and execute tasks effectively in a fast-paced environment.
  • Experience in a collaborative, team-oriented setting.
  • Capacity to research a variety of computing issues as necessary.
  • Quick learner with the ability to retain information effectively.
  • Experience in a team-oriented environment while also being able to work independently.
  • Sound judgment and professionalism when interacting with vendors, clients, and colleagues.
  • Team-oriented mindset with the ability to work effectively on individual tasks.
  • Experience in support centers and real estate is preferred.
  • Bilingual proficiency in Spanish is required.
  • Flexibility in scheduling is an advantage.

Physical Requirements:

  • Acceptable vision and hearing (with or without correction).
  • Occasional bending and lifting of up to 10 pounds.
  • Ability to stand and walk for approximately 2 or more hours daily.
  • Ability to talk and sit for extended periods, approximately 8-10 hours a day.
  • Ability to write and/or type for long durations, approximately 8-10 hours a day.

(Reasonable accommodations will be made for qualified individuals with disabilities).

Education and Experience:

  • High School diploma, GED, or Associate's degree, or technical certification in information technology, or 2 years of equivalent work experience.
  • Industry certifications (e.g., HDI Certified, CompTIA A+, CompTIA Network+, or other relevant certifications) are a plus.
  • Familiarity with Microsoft Windows operating systems, Mac OS, Microsoft Office products, Outlook, Internet Explorer, various web browsers, mobile devices, and software/hardware firewalls.

Core Competencies:

The Technical Support Specialist – Bilingual English/Spanish should embody the following core competencies:

  • Resilience in facing challenges.
  • Commitment to achieving results.
  • Proactive information-seeking behavior.
  • Evidence-based decision-making.
  • Customer-centric approach.

At Stellar MLS, we value diverse perspectives and are committed to fostering a culture of inclusion and collaboration. We believe that every individual's contributions are vital to our success and growth.

We are an Equal Opportunity Employer and maintain a Drug-Free Workplace.

Participant in E-Verify.