Assistant Manager

3 weeks ago


Stateline, Nevada, United States Bally's Corporation Full time
Job Summary

Bally's Corporation is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our hospitality operations, you will be responsible for leading a team of supervisors and ensuring exceptional customer service in our food and beverage outlets.

Key Responsibilities
  • Customer Service and Team Leadership: Foster a positive and welcoming environment for guests, while mentoring and developing employees to provide superior service.
  • Operations Management: Oversee the duties of supervisors, ensuring efficient scheduling and effective controls to maintain high standards of service and security.
  • Performance Management: Conduct regular performance reviews, provide ongoing feedback, and establish performance expectations to drive employee growth and development.
  • Guest Experience: Ensure that all guests receive prompt and courteous service, and handle and resolve any complaints or concerns in a timely and professional manner.
  • Collaboration and Communication: Work closely with the Culinary, Warehouse, and Accounting departments to ensure seamless operations and effective communication.
Requirements
  • Education: High school diploma required; a minimum of two years progressive management experience in Food & Beverage or equivalent combination of education and experience.
  • Language Skills: Ability to effectively communicate verbally and in writing in English to guests and other employees.
  • Computer Skills: Proficiency in Microsoft Office products or other relevant software.
  • Physical Demands: Ability to stand, walk, sit, reach, bend, and lift up to 25 pounds.
Working Environment

Inside, noisy, occasionally outside.


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