Customer Experience Specialist

4 days ago


Novato, California, United States DriveSavers Full time
Customer Care Representative

DriveSavers is seeking a skilled Customer Care Representative to join our team. As a critical member of our team, you will play a key role in communicating with individuals who have experienced data loss, guiding them through the process of recovering data from damaged devices.

Responsibilities
  • Provide exceptional customer service and support to individuals experiencing data loss
  • Work closely with data recovery engineers to report findings and answer customer questions
  • Communicate technical information and pricing to customers
  • Develop and maintain strong relationships with customers to ensure their needs are met
Requirements
  • 2-4 years of sales experience or equivalent work experience
  • Associate or Bachelor's degree or equivalent work experience
  • Excellent interpersonal, organizational, and communication skills
  • Strong attention to detail and ability to analyze and evaluate customer needs
  • Able to work independently and as part of a team
  • Passion for staying ahead of current and future technologies
Benefits
  • Competitive salary and monthly bonuses
  • 401K retirement plan and medical insurance
  • Dental and vision plan, ongoing training, and paid holidays
  • Maternity/paternity leave, events, and celebrations
  • Subsidized stocked refrigerator and friendly workspace
  • Green business practices and a fun work environment

At DriveSavers, we value our employees and strive to create a supportive and inclusive work environment. If you are passionate about delivering exceptional customer service and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.



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