Regional Support Specialist

7 hours ago


Novato, California, United States Anywhere Real Estate Full time

The Regional Support Specialist plays a critical role in driving the success of our key principle of helping our agents live exceptional lives. This position provides administrative, operational, and customer service support to our Coldwell Banker Real Estate branch offices, leaders, and agents.

The Regional Support Specialist team will work together, spending time each week across a group of offices, providing support in a variety of ways, including processing agent transactions, acting as a liaison with our different departments and business partners, general office administration, and customer service.

This position is responsible for ensuring our agents' transactions are efficiently and accurately processed, commission payments are timely, and adjustments are avoided. The Regional Support Specialist will also scan physical checks as needed, serve as a point of contact for following up on missing documentation or escalation of transactional issues, and ensure our agents' transactions are complete for compliance, commission payments are timely, and adjustments are avoided.

The Regional Support Specialist will work closely with the Branch Manager to maintain office promotional items, sales meetings, new agent orientations, and supporting office culture. This position requires strong written and verbal communication skills, technological proficiency, and the ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams.

We are committed to creating a culture of belonging that empowers everyone's next move. We strive to be a top destination for diverse talent and pursue strategic thinkers who are eager to always find a better way. We value diversity, respecting backgrounds, cultures, perspectives, and beliefs.

This role is ideal for individuals who are customer-focused, delivery-oriented, and able to multitask. The Regional Support Specialist will be willing to be nimble and adjust priorities as needed. The ability to travel to additional offices in the region on an as needed basis is also required.

We are an equal opportunity employer and welcome applications from diverse candidates. Our company is committed to creating a culture of belonging that empowers everyone's next move.



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