Service Advisor

7 days ago


Merrillville, Indiana, United States Schepel Cadillac Full time
About the Role

We are seeking a skilled Service Advisor to join our team at Schepel Auto Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle service experience.

Key Responsibilities
  • Greet customers and provide exceptional customer service, addressing their needs and concerns in a timely and professional manner.
  • Listen attentively to customers' vehicle concerns and accurately assess their needs, providing recommendations for necessary repairs or services.
  • Communicate effectively with technicians to ensure timely completion of repairs and coordinate with customers regarding the status of their vehicle.
  • Deliver exceptional customer experiences by reviewing repair orders, multi-point inspections, and recommended services or repairs declined by customers.
Requirements
  • Previous experience in the automotive industry, particularly in auto repair, tire service, oil changes, diesel engine repair, brake repair, or other related areas.
  • Strong communication and interpersonal skills, with the ability to multitask and prioritize tasks effectively.
  • Detail-oriented with strong organizational skills and the ability to work in a fast-paced environment.
  • Computer and typing skills, with experience in Reynolds and Reynolds Ignite a plus.
What We Offer

As a Service Advisor at Schepel Auto Group, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional development and growth. We are an equal opportunity employer committed to diversity and inclusion in the workplace.


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