Customer Experience Specialist

1 week ago

Merrillville, Indiana, United States H&M Group Full time
Company Overview

Immediate Hiring

At H&M, we encourage individuality and foster growth while making a positive impact.

From day one, you will embrace new challenges, acquire lifelong skills, and connect with diverse individuals who create a welcoming atmosphere. By embodying our core Values and being true to yourself, you play a crucial role in transforming the future of the fashion industry, ensuring everyone looks, feels, and does good.

Be authentic & more at H&M.

Position Overview

Role Summary

As a Retail Sales Associate at H&M, you will provide expert advice to our customers, helping them stay stylish. This role, also known internally as Sales Advisor, is pivotal in delivering an exceptional Customer Experience that drives store sales and profitability. You will prioritize customer needs, offer assistance, and share your knowledge of Products and Fashion. Your efforts will create a seamless shopping environment through effective Store Operations and Garment Care. By collaborating with colleagues, you will contribute to building a Best Team that meets customer expectations. This position adheres to H&M's standards, policies, procedures, and legal obligations.

Daily Responsibilities
  • Warmly greet and engage customers in service areas and on the sales floor to ensure an outstanding shopping experience.
  • Maintain a tidy and organized sales floor, including folding, hanging, displaying, and merchandising garments according to H&M guidelines to enhance selling opportunities.
  • Efficiently process, stock, and replenish garments on the sales floor and in the stockroom.
  • Receive and unpack merchandise from delivery trucks, ensuring items are labeled with security tags within established timelines.
  • Handle transactions at the register, issue receipts, and package merchandise following best practices.
  • Promote and educate customers about our H&M Loyalty program.
  • Share your expertise with colleagues, providing assistance to foster a positive work environment.
  • Comply with H&M standards and local regulations regarding health, safety, and security to ensure the safety of yourself, colleagues, and customers.
  • Adhere to all procedures and protocols related to safety, security, and administrative processes throughout the store.
Qualifications

Ideal Candidate
  • Passionate about customer service and assisting individuals in discovering their style.
  • A skilled multi-tasker who thrives in a fast-paced setting.
  • Inclusive, positive, creative, and eager to learn on the job.
  • A collaborative team player with a flexible mindset.
  • Ability to lift over 20 pounds.
  • Capable of standing for extended periods, bending, stretching, and engaging in repetitive motions, as well as pushing, pulling, and carrying items short distances.
  • Comfortable using a ladder and step stool.
  • Willingness to work a flexible schedule, including evenings and weekends.
Additional Information

Why Work at H&M?
  • A vibrant, team-oriented work environment filled with unique, diverse, and kind individuals.
  • Endless opportunities for growth and development.
  • Express your personality through your attire; we encourage you to dress authentically every day.
  • Enjoy employee discounts at H&M, &Other Stories, and COS.
Job Status: Hourly, Non-Exempt

Compensation:

Sales Associates start at $12.50 per hour.

Benefits:

H&M is committed to recognizing our employees' contributions to our collective success. We offer a comprehensive range of inclusive benefits that support wellness both in and out of the workplace. Our benefits package reflects our commitment to being a responsible company. Please note that eligibility for benefits may vary based on employment status.

We provide: 25% Staff Discount - Medical, Pharmacy, Vision, and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday, and Parental Pay - 401K - Commuter Benefits, Health, and Dependent Care FSA. Additional Voluntary Benefits are also available.

For more details, please visit our Career site and click on Benefits.

EEOC Code: SLS

*This job posting outlines the primary responsibilities and requirements of the position. It is not exhaustive, and additional duties may be assigned at the company's discretion.

Compensation Disclaimer: H&M believes that the posted compensation range is accurate for this role at this location at the time of posting. This range may be subject to change in the future.

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