Customer Service Representative
2 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Mid Bank & Trust. As a key member of our support center, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a professional and courteous manner, ensuring a high level of customer satisfaction.
- Account Management: Assist customers with account-related inquiries and transactions, ensuring accuracy and efficiency.
- Problem-Solving: Identify and resolve customer issues in a timely and effective manner, escalating complex issues to management as needed.
- Product Knowledge: Maintain up-to-date knowledge of our banking products and services, recommending solutions to meet customer needs.
- Communication: Develop and maintain strong relationships with customers, communicating effectively through various channels.
- Team Collaboration: Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
- Education: High School Diploma or equivalent required.
- Experience: 1+ year of customer service experience and/or previous experience working in a financial institution preferred.
- Skills: Proficient in Microsoft Office, strong organizational and communication skills, and high level of interpersonal skills.
As a Customer Service Representative at First Mid Bank & Trust, you will have the opportunity to work in a dynamic and customer-focused environment, with a competitive salary and benefits package. We are committed to providing ongoing training and development opportunities to help you grow in your career.
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