Desktop Support Specialist

2 days ago


Mesa, Arizona, United States Nammo Defense System Full time
Job Overview

The Desktop Support Technician will provide timely and effective Tier-1 computer support to our internal US-based business users. This role requires an IT Champion mindset as well as a strong customer service focus.

Key Responsibilities
  • Provide remote desktop support for internal and remote users using BeyondTrust.
  • Administer and support MS Intune, MS Office 365, Azure MS 365, and Intune company portal.
  • Install, modify, and repair computer hardware and software systems.
  • Resolve technical issues and troubleshoot problems to maintain productivity.
  • Deploy new workstations, laptops, telephones, and accessories.
  • Ensure workstations and laptops meet compliance requirements.
  • Maintain system functionality by testing computer components.
  • Install software and necessary applications for workflow.
  • Support new hire on-boarding and train users on new software.
Requirements
  • 2 years of IT support experience in remote and local environments.
  • Excellent communication, written, and oral skills.
  • Strong problem-solving, analytical, and system troubleshooting skills.
  • Ability to communicate technical information to non-technical employees.
  • Process improvement mindset.
  • Versed in Microsoft Office Tools.
  • Knowledge of SharePoint a plus.
  • Microsoft, A+, Network+, and industry certifications skills.
  • ITIL Certifications and experience (Preferred).


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