Medical Office Coordinator

4 weeks ago


Chicago, Illinois, United States Cook County Health and Hospitals Full time
Job Summary

The Medical Office Coordinator provides administrative support to the healthcare team, patients, and families at Cook County Health and Hospitals. This role contributes to the efficient operation of the medical office, enhancing communication and customer satisfaction.

Key Responsibilities
  • Receives and directs patients, visitors, and hospital personnel, providing accurate and friendly responses.
  • Checks visitor passes and maintains accurate records.
  • Answers and transfers phone calls using good telephone etiquette.
  • Records, communicates, and delivers messages to the appropriate personnel in a timely manner.
  • Provides accurate information to patients and families, respecting their right to privacy.
  • Observes hospital and unit policies in assisting and directing patients, staff, and visitors.

Administrative Functions
  • Maintains accurate and up-to-date patient records, including medical charts and forms.
  • Prepares and processes patient documents, such as admission and discharge papers.
  • Initiates and maintains identifying information on patient records.
  • Transfers and checks patient records, notifying registered nurses of any changes.
  • Completes and records pertinent information on admissions, transfers, and discharge forms.

Communication and Customer Service
  • Provides excellent customer service to patients, families, and staff, responding to their needs and concerns.
  • Communicates effectively with healthcare team members, including physicians, nurses, and other staff.
  • Remains calm and composed in emergency situations, providing clear and concise instructions.

Education and Experience
  • High school diploma or equivalent required.
  • Minimum one year of clerical experience preferred.
  • Basic computer skills required.

Preferred Qualifications
  • Patient care experience.
  • Bilingual English/Spanish.
  • Knowledge of medical terminology.

Knowledge, Skills, and Abilities
  • Strong interpersonal and communication skills.
  • Prompt emergency response skills.
  • Excellent verbal and written communication skills.
  • Demonstrate analytical and organizational skills.
  • Ability to meet deadlines in a fast-paced environment.

Physical and Environmental Demands
  • This position is functioning within a healthcare environment.
  • The incumbent is responsible for adherence to all hospital and department-specific safety requirements.


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