Senior Customer Service Manager

2 weeks ago


Ontario, California, United States Nine Stars Group USA Full time
Job Title: Senior Customer Service Representative

We are seeking a highly skilled Senior Customer Service Representative to join our team at Nine Stars Group USA. As a key member of our customer service department, you will play a vital role in delivering exceptional customer experiences and ensuring customer satisfaction.

Key Responsibilities:

  • Schedule and manage a team of customer service representatives to maximize coverage and ensure seamless customer support.
  • Handle customer inquiries via telephone and email, providing accurate and timely responses to resolve customer issues.
  • Develop and maintain a comprehensive knowledge base of our products and services, ensuring that customer service representatives have the necessary information to provide excellent support.
  • Collaborate with cross-functional teams to identify and resolve customer issues, and to develop and implement process improvements.
  • Monitor and analyze customer feedback, identifying trends and areas for improvement.

Requirements:

  • Previous experience in managing people and customer service teams.
  • Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Proficiency in MS Office, including Word, Outlook, and Excel.

About Nine Stars Group USA:

Nine Stars Group USA is a leading provider of innovative products and services, with a strong commitment to customer satisfaction and excellence. We are proud to offer a dynamic and supportive work environment, with opportunities for growth and development.



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