Customer Service Representative

6 days ago

Ontario, California, United States Safariland Group Full time
Customer Service Account Specialist

At Safariland Group, we are seeking a highly skilled Customer Service Account Specialist to join our team. As a key member of our customer-facing team, you will be responsible for managing support for our Key Account Programs, coordinating and managing customer contacts to ensure timely and accurate handling and processing within established policies, procedures, and directives.

Key Responsibilities:
  • Maintain relationships and favorable contacts with assigned accounts.
  • Meet all assigned responsibilities and goals.
  • Receive, document, coordinate, and complete business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.
  • Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures, and directives.
  • Participate in cross-functional teams and team projects.
  • Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status, and solution.
  • Work within the team to balance responsibilities and share information.
  • Perform other duties as assigned by the Supervisor of Customer Care.
Additional Skills:
  • Manage assigned key accounts and perform back-up support for other Account Specialists.
  • Train and mentor Customer Service Representatives as assigned.
  • Participate in quality programs.
  • Develop relationships with assigned accounts to acquire new orders and business intelligence.
  • Develop, track, and coordinate the fulfillment and corrective action to meet assigned customer contractual agreements.
  • Coordinate customer demand planning requirements throughout the enterprise.
  • Coordinate and team lead vendor compliance requirements and corrective actions.
  • Coordinate national and international logistics support requirements as required.
  • Compile and issue reports and provide analysis regarding assigned customers' experience.
Qualifications:
  • High School Diploma or General Education Degree (GED)
  • Minimum of five (5) years of Customer Service experience required
  • Minimum two (2) years account management experience in a Customer Service or a Sales-related role
  • Understanding of telephony concepts, practices, and procedures
  • Ability to coordinate with various levels of management within different functional areas
  • Experience with MS Office Suite
  • Excellent verbal and written communication skills
  • Ability to work within a team environment
  • Expert knowledge of company products, practices, and procedures
  • Expert Sales Order life cycle management knowledge and skills
  • Ability to work independently with little supervision
  • Ability to use database query reports and tools
  • Exceptional follow-through and demonstrated ability to project lead
  • Vendor managed inventory skills
  • Knowledge of Electronic B2B concepts and processes
  • Vendor compliance and customer relationship management concepts
  • Enterprise cross-functional process knowledge
  • Contract administration
  • Forecast and demand planning

We are an equal opportunity employer and welcome applications from diverse candidates. If you require reasonable accommodation in searching for a job opening or submitting an application, please contact us.

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