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Customer Service Representative Embassy Suites Ontario California

2 months ago

Ontario, California, United States Blue Sky Hospitality Solutions Full time
About the Guest Relations Manager Position

We are seeking an experienced Guest Relations Manager to enhance our company's customer satisfaction. The ideal candidate will possess a warm and welcoming personality to make clients feel valued and comfortable. As a key member of our team, you will be responsible for assisting guests with their inquiries and resolving any dissatisfaction.

Key Responsibilities:
  • Deliver exceptional service to guests, ensuring their needs are met and exceeded.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Provide timely and effective assistance to guests with queries and disputes.
  • Resolve complaints in a professional and courteous manner.
  • Coordinate the arrival and departure of guests, ensuring a seamless experience.
  • Act as a liaison between guests and team members, facilitating communication and resolving issues.
  • Keep guests informed about updates and services.
  • Prepare and submit reports to senior management on guest activities and feedback.
Requirements:
  • Proven experience in Guest Relations or Hospitality.
  • Excellent customer service skills, with a focus on building strong relationships.
  • Knowledge of the hospitality industry, including best practices and trends.
  • Familiarity with ERP and MS Office software, with a plus for experience with ONQ.
  • Effective communication and interpersonal skills, with the ability to work in a fast-paced environment.