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Customer Service Representative

2 months ago

Conyers, Georgia, United States MAU Workforce Solutions Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at MAU Workforce Solutions in Conyers, GA. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers by utilizing your in-depth knowledge of company products and programs.

Key Responsibilities
  • Handle customer inquiries and concerns regarding project status and other related issues.
  • Maintain accurate and up-to-date customer files, both physical and electronic.
  • Answer phone calls promptly and courteously, receiving and processing authorized orders, changes, and returns directly from the customer according to established company policies and procedures.
  • Provide standard information regarding service options, charges, billing, and contract parameters.
  • Work closely with production staff and external vendors to communicate customer information concerning guidelines and production schedules.
  • Process new part number and quote requests, complete forecasts, and identify prospects, submitting quote letters to customers and communicating customer issues.
  • Receive and respond professionally and courteously to all customer inquiries regarding service level changes, order status, customer disputes, billing questions, cancellations, product knowledge requests, and prospect requests.
  • Enter and prepare all paperwork for the shipping department and Site/Plant manager, generating daily invoices for customers.
  • Coordinate with production to ensure scheduling is maximized and all deliveries are on-time.
  • Manage and maintain assigned customer inventories, including reviewing stocks and placing orders and shipments.
  • Work directly with Account Managers and Tech Centers regarding updated pricing, order information, and other issues.
  • Maintain customer profiles, assigned files, and computer records, including pricing information, phone lists, purchase order requisitions/receipts, and quote logs for Technical Centers.
  • Ensure customer concerns are understood and clearly explain resolution to the customer.
  • Work closely and effectively with the credit department to resolve disputed credit items and investigate short-paid invoices.
  • Work in conjunction with other departments to resolve customer issues.
  • Maintain a positive work atmosphere with a culture of respect for others.
  • Perform other tasks as assigned.