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IT Help Desk Supervisor

2 months ago

New York, New York, United States Newark Board of Education Full time
Job Title: Supervisor Information Technology Help Desk

Job Summary:

The Newark Board of Education is seeking a highly skilled and experienced Supervisor Information Technology Help Desk to join our team. As a key member of our Information Services department, you will be responsible for supervising the IT help desk support operation, providing guidance to technical personnel, and ensuring the delivery of high-quality technical support to end-users.

Key Responsibilities:

  • Supervise the IT help desk support operation and provide guidance to technical personnel.
  • Resolve complex technical hardware and software problems, and consult with network operations and systems programming staff as needed.
  • Oversee the installation and maintenance of desktop hardware, software, and peripheral devices.
  • Coordinate and execute the process of maintaining daily logs and equipment/system malfunction reports.
  • Provide technical support and assistance to other areas within the organization.

Requirements:

  • Graduation from an accredited college or university with a Bachelor's Degree.
  • Four (4) years of experience in an Information Technology operational unit, including at least three (3) years of experience with an IT help desk or operational support unit.
  • One (1) year of experience in a lead capacity.

Preferred Qualifications:

  • Associate's degree in Computer Science or Information Technology may be substituted for the Bachelor's degree.
  • Bachelor's or Master's degree in Computer Science or Information Technology may be substituted for one (1) year of non-lead experience.

What We Offer:

  • Competitive salary range: $70,970 - $90,019.
  • Twelve (12) month employment period.
  • Local 32 union affiliation.

How to Apply:

Please submit your electronic application to the Newark Board of Education. The application period will close on October 18, 2023, or until filled.