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Help Desk Technician

1 month ago

New York, New York, United States Insight Global Full time
Job Title: Help Desk Technician

We are seeking a highly skilled and customer-focused Help Desk Technician to join our team at Insight Global. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive exceptional service.

Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with the latest technology and software
Requirements:
  • 2+ years of experience in a help desk or technical support role
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of servers and workstation configuration
  • Experience with ServiceNow as a ticketing system
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a diverse and inclusive team

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.