Service Advisor/Sales Representative

3 days ago


Lake Charles, Louisiana, United States Delta World Tire Company Full time
Job Description

Overview:

Delta World Tire Company is a leading independent tire dealer with a wide range of products and services. As a Sales and Service Advisor, you will play a crucial role in promoting and selling our products and services to customers.

Key Responsibilities:

  • Customer Service: Greet customers in a professional and courteous manner, both in person and over the phone, using standardized customer service techniques.
  • Service Needs Assessment: Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Service Recommendations: Recommend services based on your level of knowledge and clearly communicate any additional recommendations from the automotive technician to the customer.
  • Sales Promotion: Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Quote and Update: Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer, and provide updates throughout the day on the status of their services.
  • Cash Handling: Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Customer Follow-up: Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Tracking and Reporting: Track all new returns, core returns, and warranty parts for individual customers.

Benefits:

  • Competitive bi-weekly pay
  • Tuition reimbursement
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance
  • Life insurance
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement

Qualifications:

  • Prior experience as a service advisor is helpful but not required
  • Professional appearance and proven ability to work in a process-driven environment
  • Possess a valid driver's license or obtain one within 30 days of hire date
  • Ability to work a minimum of five days, including Saturdays


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