Resident Transition Specialist
2 weeks ago
We are seeking a Resident Transition Specialist
This role is essential for overseeing all aspects of resident transitions within our managed community. The individual will coordinate the entire move-in process, ensuring a seamless experience from initial inquiry to the resident's arrival. Additionally, this position provides support to the Sales and Marketing Director by conducting community tours, following up with potential residents, and assisting in the organization of promotional events.
Key Responsibilities:
- Oversee the transition process for new residents and those relocating within the community.
- Facilitate communication with residents and their families regarding the logistics of moving furniture and personal belongings.
- Support the Sales and Marketing Director by conducting tours, nurturing leads, and processing deposits.
- Ensure that marketing materials are readily available; maintain model apartments for display, create a comprehensive marketing tour book, and handle deposit transactions.
- Assist in planning community events aimed at promoting our services and attracting potential residents.
- Encourage collaboration among team members, demonstrate initiative in resolving challenges, and positively influence residents, coworkers, and visitors.
- Perform additional duties as assigned or required.
What We Provide:
- A growing organization that offers opportunities for personal and professional development.
- A supportive and dynamic team environment.
- Comprehensive medical benefits, including dental and vision coverage.
- Generous Paid Time Off policies.
- Paid Holidays.
- 401K and Roth retirement plans.
- Employee perks and discounts program.
- Travel assistance services.
- Employee assistance resources.
Qualifications:
- A genuine compassion for and commitment to working with seniors.
- A High School Diploma or equivalent is required.
- Experience in customer service, marketing, and sales is preferred.
- Proficiency in Microsoft Word and Excel is advantageous.
- Applicants must be at least 18 years of age.
- Compliance with health requirements, including health screenings and TB clearance, is mandatory.
- Successful completion of state-required fingerprinting and background checks is necessary.
- First Aid certification is required.
Note: Please refrain from including graduation years on your application or resume if applicable.
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