Reception Operations Specialist

2 weeks ago


Elk Grove, California, United States wqliving Full time

Position Title: Front Desk Receptionist

Company: wqliving

Job Category: WellQuest

Overview:

The Front Desk Receptionist serves as the primary point of contact for visitors and residents, ensuring a welcoming and efficient environment. This role is essential in managing communications and providing support to both residents and staff.

Key Responsibilities:

  1. Welcome residents and guests, ensuring adherence to visitor protocols.
  2. Answer incoming calls promptly, providing necessary information and taking messages as required.
  3. Respond to emergency calls and alarms, executing appropriate safety measures.
  4. Maintain accurate records, including daily logs and occupancy reports.
  5. Process rent payments from residents and their families.
  6. Perform clerical tasks such as copying and filing.
  7. Monitor resident activities and ensure compliance with established procedures.
  8. Assist residents with service requests, ensuring timely communication with relevant departments.
  9. Manage mail distribution and notify residents of package arrivals.
  10. Conduct regular rounds to ensure security and safety of the premises.
  11. Take and relay meal and room service requests efficiently.
  12. Report significant incidents to management as necessary.
  13. Participate in training sessions, meetings, and committees as required.
  14. Carry out additional tasks as assigned.

Qualifications:

Age Requirement: Must be at least 18 years old.

Background Check: Must possess a clear criminal record.

Work Schedule: Flexibility in working hours is essential to meet job demands.

Skills: Ability to manage multiple responsibilities effectively.

Education: A high school diploma is preferred.

Experience: Relevant experience in a similar role is advantageous.

Licenses & Certifications: Not specified.



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