Hospitality Manager

4 weeks ago


Washington, Washington, D.C., United States Flik Hospitality Group Full time
Job Title: Hospitality Manager

Job Summary:

The Hospitality Manager will be responsible for driving initiatives that positively impact customer experience and support the company's mission to deliver hospitality excellence to premier clients.

Key Responsibilities:

  • Develop and implement customer satisfaction surveys and focus groups to gauge the company's hospitality at the unit level.
  • Analyze data and develop action plans based on facts to improve quality of service.
  • Support the operational and culinary teams with strategies to drive hospitality excellence.
  • Manage the pre-meal experience with operations managers.
  • Provide regular hospitality training to managers and associates.
  • Build and maintain strong relationships across the organization and with key clients.
  • Identify improvement opportunities by staying current on customer and industry trends.
  • Monitor customer satisfaction KPIs at the unit level to ensure ROI.

Requirements:

  • Three plus years managing high-profile, strategic initiatives in marketing/communications/learning & development (retail, hospitality, restaurant) or five plus years in customer service or operations role.
  • College or graduate degree in business, marketing, communications, or related field.
  • Passion, knowledge, and appreciation of culinary arts, food, and dining.
  • Excellent interpersonal communication skills – both verbal and written; ability to communicate with all levels of client management; tact in working with professional peers from other departments and all subordinates.
  • Detail-oriented with strong organizational skills.
  • Ability to develop systems and reports for tracking projects and metric alignment.
  • Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, clients, other employees, and the general public, using PowerPoint as well as other mainstream software and technology.
  • Problem-solving skills – ability to communicate operational challenges, with recommended solutions where possible.
  • A flexible working style for a fast-paced, dynamic environment where only limited standardization exists.
  • Excellent time management skills.
  • Demonstrated experience in development of Standard Operating Procedures.

Benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 1361956

Flik Hospitality Group

Shane Tirpak

[[req_classification]]




  • Washington, Washington, D.C., United States Flik Hospitality Group Full time

    Job SummaryThe Hospitality Service Manager is responsible for overseeing the coordination of work for themselves and their team to deliver exceptional service standards while ensuring consistent client satisfaction. This role focuses on optimizing the workspace and efficiently fulfilling onsite meeting and event requests while delivering timely and clear...


  • Washington, Washington, D.C., United States Chase Hospitality Group Full time

    Job Description:Chase Hospitality Group is seeking an exceptional Master Mixologist and Hospitality Leader to join our team at PLANTA Cocina, P Street. As the face of our bar, you will be responsible for delivering an unparalleled guest experience through expertly crafted cocktails and exceptional service.Job Summary:We are looking for a highly skilled and...

  • Executive Chef

    4 weeks ago


    Washington, Washington, D.C., United States The Indigo Road Hospitality Group Full time

    Executive Chef OpportunityAt The Indigo Road Hospitality Group, we're seeking an exceptional Executive Chef to lead our culinary team. As a seasoned professional with 6+ years of experience managing high-volume restaurants, you'll be responsible for creating unforgettable dining experiences for our guests.Key Responsibilities: Develop and implement menus...


  • Washington, Washington, D.C., United States Gordon Ramsay Hell's Kitchen Full time

    We are seeking a highly motivated and experienced Hospitality Manager to lead our restaurant team to deliver exceptional guest experiences and maintain high standards of service.As our new Hospitality Manager, you will be responsible for overseeing the supervision of staff, delegating tasks, and ensuring the highest level of quality and guest...


  • Washington, Washington, D.C., United States Chase Hospitality Group Full time

    Job Title: General ManagerAs a General Manager at Chase Hospitality Group, you will be responsible for leading a high-performing team to deliver exceptional guest experiences and drive business results.Key Responsibilities:Develop and implement strategies to drive sales growth, improve profitability, and enhance customer satisfaction.Lead and manage a team...


  • Washington, Washington, D.C., United States Gecko Hospitality Full time

    Restaurant General Manager - Day ShiftsWe are seeking a highly skilled and experienced Restaurant General Manager to lead our day shift operations. As a key member of our team, you will be responsible for providing exceptional customer experiences and ensuring the highest standards of food quality and service.Key Responsibilities:Supervise and coordinate all...


  • Washington, Washington, D.C., United States Brookfield Properties Full time

    About the RoleBrookfield Properties is seeking a seasoned hospitality asset manager to join our team. As a key member of our asset management group, you will be responsible for maximizing property valuation, optimizing asset performance, and ensuring organizational effectiveness.ResponsibilitiesDevelop and implement asset management strategies to drive...

  • Restaurant Manager

    4 weeks ago


    Washington, Washington, D.C., United States B Hospitality Corp Full time

    Job DescriptionWe are seeking a skilled Restaurant Manager to lead our Food and Beverage teams in our partner hotels across the USA.Why Butler Hospitality?Competitive salary and benefits packageFlexible scheduling and meal breaksOpportunities for growth and developmentKey Responsibilities:Hire, train, and motivate staff to deliver exceptional serviceManage...


  • Washington, Washington, D.C., United States 1901 9th St NW Full time

    Key ResponsibilitiesOperational Leadership: Oversee all aspects of lounge operations, ensuring smooth service during late-night and weekend brunch hours.New Opening Expertise: Utilize experience from previous openings to streamline processes and help establish 1901 9th St NW as a D.C. nightlife standout.Team Management: Lead and motivate the front-of-house...


  • Washington, Washington, D.C., United States BridgePoint Healthcare Full time

    Job SummaryThe Territory Account Manager is responsible for maintaining a positive image through effective planning, programs, education, and community events to assist in meeting hospital census, rate, and mix budget goals. This role involves developing and implementing referral relations programs, including physician, managed care organizations, case...


  • Washington, Washington, D.C., United States Flik Hospitality Group Full time

    Job OpportunityJob Title: Conference Sales ManagerJob Summary:We are seeking a highly motivated and experienced Conference Sales Manager to join our team at Flik Hospitality Group. As a Conference Sales Manager, you will be responsible for strategically selling hotel rooms, conference center space, and related services to individuals, groups, and...


  • Washington, Washington, D.C., United States Sage Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled People & Culture Manager to join our team at Sage Hospitality Group. This is a regular full-time position at our Merriweather Lakehouse hotel in Columbia, Maryland.Key ResponsibilitiesRecruit, screen, and interview candidates for hourly positions, ensuring compliance with federal, state, and local laws and...

  • Sales Manager

    4 weeks ago


    Washington, Washington, D.C., United States Sage Hospitality Group Full time

    Job OverviewSage Hospitality Group is seeking a highly motivated Sales Manager to join our team at the Westin Washington DC. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive revenue growth and exceed sales targets.ResponsibilitiesDevelop and implement sales plans to achieve revenue growth and...


  • Washington, Washington, D.C., United States Chase Hospitality Group Full time

    Restaurant Operations ManagerAt Chase Hospitality Group, we're passionate about delivering exceptional guest experiences. As a Restaurant Operations Manager, you'll play a key role in overseeing the daily operations of our restaurant, working closely with the Restaurant Leader to drive top-line revenue and manage labor and cost of goods.Key...


  • Washington, Washington, D.C., United States Gecko Hospitality VADC Full time

    Job DescriptionCafe General Manager Position - Quick Casual - 45 hour week - Day shiftsAre you an experienced Restaurant General Manager looking for an exciting opportunity in a rapidly expanding company? If you have a passion for the fast casual or quick casual dining segment and are ready for a significant career move, we want to talk to youAbout Us We are...


  • Washington, Washington, D.C., United States Gecko Hospitality VADC Full time

    Job OverviewWe are seeking an experienced Restaurant General Manager to lead our cafe operations and drive business growth in a rapidly expanding company.Key Responsibilities:Lead and manage cafe operations, ensuring high standards of service and quality.Develop and implement strategies to increase sales and customer satisfaction.Manage staff, including...

  • Sales Manager

    3 weeks ago


    Washington, Washington, D.C., United States Sage Hospitality Group Full time

    Job OverviewAs a Sales Manager with Sage Hospitality Group, you will be responsible for developing and executing sales strategies to drive revenue growth for the Westin Washington City Center. This role requires a strong understanding of the hotel industry, excellent communication skills, and the ability to build and maintain relationships with key...


  • Washington, Washington, D.C., United States Flik Hospitality Group Full time

    Job OverviewAs a Banquet Captain with Flik Hospitality Group, you will play a crucial role in ensuring the success of catering operations at the Kellogg Conference Center on the campus of Gallaudet University. Your responsibilities will include assisting with organization, inventory, maintenance reports, managing events, and purchasing food and equipment as...


  • Washington, Washington, D.C., United States B Hospitality Corp Full time

    Job OverviewAbout Butler HospitalityWe are a leading provider of food and beverage operations to top hotel operators, transforming kitchens into delivery hubs that serve virtual room service and catering to nearby hotels.Our team is expanding rapidly, creating opportunities for growth and development within our organization.Key Responsibilities:Manage...


  • Washington, Washington, D.C., United States Sage Hospitality Group Full time

    Job OverviewAs a Senior Culinary Operations Manager at Sage Hospitality Group, you will be responsible for overseeing the culinary operations of our hotel, including menu planning, food preparation, and presentation. This is a dynamic role that requires a strong leader who can manage a team of kitchen staff to deliver high-quality food products while...