Hospitality Manager
4 weeks ago
Job Summary:
The Hospitality Manager will be responsible for driving initiatives that positively impact customer experience and support the company's mission to deliver hospitality excellence to premier clients.
Key Responsibilities:
- Develop and implement customer satisfaction surveys and focus groups to gauge the company's hospitality at the unit level.
- Analyze data and develop action plans based on facts to improve quality of service.
- Support the operational and culinary teams with strategies to drive hospitality excellence.
- Manage the pre-meal experience with operations managers.
- Provide regular hospitality training to managers and associates.
- Build and maintain strong relationships across the organization and with key clients.
- Identify improvement opportunities by staying current on customer and industry trends.
- Monitor customer satisfaction KPIs at the unit level to ensure ROI.
Requirements:
- Three plus years managing high-profile, strategic initiatives in marketing/communications/learning & development (retail, hospitality, restaurant) or five plus years in customer service or operations role.
- College or graduate degree in business, marketing, communications, or related field.
- Passion, knowledge, and appreciation of culinary arts, food, and dining.
- Excellent interpersonal communication skills – both verbal and written; ability to communicate with all levels of client management; tact in working with professional peers from other departments and all subordinates.
- Detail-oriented with strong organizational skills.
- Ability to develop systems and reports for tracking projects and metric alignment.
- Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, clients, other employees, and the general public, using PowerPoint as well as other mainstream software and technology.
- Problem-solving skills – ability to communicate operational challenges, with recommended solutions where possible.
- A flexible working style for a fast-paced, dynamic environment where only limited standardization exists.
- Excellent time management skills.
- Demonstrated experience in development of Standard Operating Procedures.
Benefits:
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1361956
Flik Hospitality Group
Shane Tirpak
[[req_classification]]
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