ERP Technical Services Manager

1 day ago

Hampton, Virginia, United States Quantum Strides LLC Full time
About the Job

We are seeking an experienced ERP Technical Services Manager to join our team at Quantum Strides LLC. As a key member of our organization, you will be responsible for managing technical support activities for our Financials software applications.

Job Summary

The successful candidate will have a strong background in ERP Financials software and experience in managing technical services teams. They will be responsible for planning, designing, developing, and upgrading our Financials software applications, as well as managing outstanding task lists and ensuring issues are resolved professionally and expeditiously.

Key Responsibilities
  • Develop and monitor department goals, objectives, and systems.
  • Identify and resolve IT and technical issues relative to the Financials system.
  • Hold regular progress meetings with departmental management to ensure software is providing information the agency requires.
  • Develop and manage the tactical plan for implementation of updates, fixes, and enhancements.
  • Work closely with all HRT Departments to ensure customer needs are met.
  • Research product development options and aid in analysis for product direction.
  • Supervise critical path activities to troubleshoot or escalate appropriately.
  • Assist in aligning IT with business requirements.
  • Work with application analysts in support of Day-to-day operations for ERP applications.
  • Analyze requested system changes to ensure intended impact and prioritize implementation appropriately.
  • Serve as a technical resource to assist in continued growth and utilization of the software system.
  • Identify customer needs and understand the difference between functional and technical support.
  • Coordinate with the Database Services, Information Technology, and Technology Project teams to quickly resolve issues.
  • Responsible for the management, productivity, and quality of service and work of direct reports.
  • Manage records created and received in compliance with the client's Management Policies and Procedures.
  • Prepare and/or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, EEO program audit, etc.
Required Knowledge, Abilities, and Skills
  • In-depth working knowledge of Financials ERP software as it relates to technically supporting financial applications.
  • Technical knowledge of ERP Applications.
  • Ability to quickly identify problems and implement solutions with minimal downtime.
  • Strong critical thinking skills, using logic and analysis to identify the strengths and weaknesses of different approaches.
  • Strong interpersonal, organizational, and communication skills are essential.
  • Strong people manager who can handle a varied workload and potential stressful situations.
  • Able to work with groups to build consensus.
  • Positive, flexible, pro-active approach to delivery.
  • Able to deal with uncertainty.
  • Reliability and willingness to assume responsibility for achieving team goals.
  • Strong customer service background.
  • Detail-oriented, with excellent verbal, written, interpersonal, presentation, and negotiation skills.
  • Experience managing programs involving full life cycle deployment from conception to production, managing and working with departments on all aspects of solution delivery.
  • Ability to motivate, inspire, counsel, and facilitate individuals and teams to take responsibility and accountability for the goals.
  • Implement and lead an effective business process change management process that pro-actively identifies business process changes and incorporates an appropriate impact analysis and approval for such changes across the project team.
  • Good interpersonal skills with experience interfacing effectively between business and IT teams.
  • Ensuring regulatory compliance, at all times, by defining and ensuring adherence to established processes and maintaining updated documentation at all times.
  • Strong quantitative, analytical, and problem-solving skills.
  • Ability to effectively convey information and work well in structured and non-structured environments.
  • Ability to interface with end users and effectively understand and support their requirements.
  • Ability to handle multiple tasks simultaneously and meet multiple deadlines.
  • Ability to effectively multi-task and adapt to a rapidly changing environment.
  • Excellent written and verbal communication skills with a strong customer focus.
  • Proven experience using Microsoft Office Suite (Excel, Word, Projects, etc.).
  • Adhere to Project Management practices and business change control process.
Required Software Knowledge and Skills

Proficiency in using computer systems and the listed software applications associated with performance assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Essential Software Applications: Microsoft Outlook, Word, Excel, and PowerPoint; Microsoft Dynamics Finance and Operations AX2012 or D365.

Safety Responsibility

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely. Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies. Actively conduct workplace hazard analyses for all employees to maintain a safe work environment. Encourage employee safety reporting program and communication of hazards to the Safety Department. Responsible for the timely mitigation of all unacceptable and undesirable safety risks. Accountable for safety performance within their functional area and achieving the agency's safety goals.

Qualifications

Training and/or Education: Bachelor's Degree in Computer Science or a related field from an accredited college or university.

Required Experience: 5+ years' experience as Technical Manager or Lead in support of ERP Financials Software applications.

Preferred Experience - Microsoft Dynamics Finance and Operations AX2012 or D365.

Licenses or Certificates: Virginia Driver's License.

PMP Certification preferred.

Special Requirements: This position is classified as essential personnel.

FLSA Status: Exempt.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires high-speed operation of keyboard devices.

Unusual Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.

  • ERP Technical Services Manager

    1 day ago

    Hampton, Virginia, United States Quantum Strides LLC Full time

    About the JobWe are seeking an experienced ERP Technical Services Manager to join our team at Quantum Strides LLC. As a key member of our organization, you will be responsible for managing technical support activities for our Financials software applications.Job SummaryThe successful candidate will have a strong background in ERP Financials software and...

  • ERP Technical Services Manager

    1 day ago

    Hampton, Virginia, United States Hampton Roads Transit Full time

    Job Title: ERP Technical Services ManagerThis is a unique opportunity to join Hampton Roads Transit as an ERP Technical Services Manager. We are seeking an experienced professional to lead our technical support activities for financial software applications.Key Responsibilities:Manage technical support activities for financial software applications,...

  • ERP Technical Services Manager

    3 hours ago

    Hampton, Virginia, United States Hampton Roads Transit Full time

    Job SummaryThis position is responsible for managing technical support activities for all Financials software technical services at Hampton Roads Transit. The successful candidate will have experience in supporting ERP Financials software applications and will be responsible for planning, design, development, and upgrades to the application, associated...

  • ERP Technical Services Manager

    20 hours ago

    Hampton, Virginia, United States Quantum Strides LLC Full time

    About the JobWe are seeking an experienced ERP Technical Services Manager to join our team at Quantum Strides LLC. As a key member of our organization, you will be responsible for managing technical support activities for our Financials software applications.Job SummaryOur innovative and growing company is seeking to hire an experienced candidate for the...

  • ERP Manager of HRMS

    4 weeks ago

    Hampton, Virginia, United States Hampton Roads Transit Full time

    Job Title: ERP Manager of HRMSWe are seeking an experienced ERP Manager of HRMS to join our team at Hampton Roads Transit. As a key member of our HR department, you will be responsible for managing and maintaining our Workday Human Resource Management System (HRMS) implementation and day-to-day operations.Key Responsibilities:Manage and maintain the...

  • ERP HRMS Support Specialist

    3 weeks ago

    Hampton, Virginia, United States Ampcus Full time

    Job Title: ERP HRMS Support SpecialistAmpcus Inc. is a leading provider of technology and business consulting services. We are seeking a highly motivated and experienced professional to join our team as an ERP HRMS Support Specialist.Job Summary:The ERP HRMS Support Specialist will be responsible for maintaining support for security and workflow...

  • Nurse Practitioner

    2 weeks ago

    Hampton, Virginia, United States ERP International Full time

    Job Title: Registered NurseERP International is seeking a highly skilled Registered Nurse to join our team in support of the Women's Health Clinic at Langley AFB, VA.Job Summary:We are looking for a dedicated and compassionate Registered Nurse to provide high-quality patient care in a fast-paced clinical environment. The successful candidate will have a...

  • Nurse Practitioner

    1 week ago

    Hampton, Virginia, United States ERP International Full time

    About the RoleWe are seeking a highly skilled and dedicated Registered Nurse to join our team at the Womens Health Clinic at Langley AFB, VA. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and collaborating with a wide array of healthcare professionals to achieve optimal...

  • Nurse Practitioner

    4 weeks ago

    Hampton, Virginia, United States ERP International Full time

    Job Title: Registered NurseWe are seeking a highly skilled Registered Nurse to join our team at the Womens Health Clinic at Langley AFB, VA. As a key member of our healthcare team, you will provide exceptional patient care and support to our patients and their families.Job Summary:The Registered Nurse will be responsible for coordinating patient care,...

  • Proposal Evaluator SME- NASA Missions

    5 days ago

    Hampton, Virginia, United States Cornell Technical Services Full time

    Job OverviewWe are seeking highly skilled Subject Matter Experts to support the evaluation of proposals for NASA's Science Mission Directorate. As a key member of our review team, you will utilize your expertise in mission design, development, and operation to assess the technical, management, and cost aspects of proposals.Key Responsibilities:Participate in...

  • NASA Mission Proposal Evaluation Specialist

    2 months ago

    Hampton, Virginia, United States Cornell Technical Services Full time

    Position OverviewSalary: Dependent on ExperienceCornell Technical Services is in search of Subject Matter Experts with extensive knowledge in the design, development, and operation of missions, spacecraft, and instruments that align with NASA's objectives. Our role involves assisting NASA in the evaluation of proposals and reviewing programs aimed at...

  • NASA Mission Proposal Evaluation Specialist

    2 months ago

    Hampton, Virginia, United States Cornell Technical Services Full time

    Position OverviewSalary: Dependent on ExperienceCornell Technical Services is in search of Subject Matter Experts with extensive knowledge in the design, development, and operation of missions, spacecraft, and instruments that align with NASA's objectives. Our focus is on assisting NASA in evaluating proposals and reviewing programs aimed at addressing...

  • Cost Analyst

    23 hours ago

    Hampton, Virginia, United States Cornell Technical Services Full time

    Job OpportunityCornell Technical Services (CTS) is seeking a highly skilled Cost Analyst to join our team in support of NASA's Science Mission Directorate (SMD). As a Cost Analyst, you will provide technical expertise to the Evaluations, Assessments, Studies, Services, and Support (EASSS) contract, facilitating NASA's pursuit of innovative approaches for...

  • Technical Services Specialist

    2 weeks ago

    Hampton, Virginia, United States SAIC Full time

    Job Title: Technical Services AnalystSAIC is seeking a skilled Technical Services Analyst to support the Air Force AOC (Air Operations Center) Block 20 Tier 1 Help Desk at Langley AFB, in Hampton, VA.Job Summary:This Kessel Run team will provide technical support to global Department of Defense/Air Force AOC operators who use fully-integrated, next...

  • Technical Services Specialist

    14 hours ago

    Hampton, Virginia, United States SAIC Full time

    Job Title: Technical Services AnalystSAIC is seeking a highly skilled Technical Services Analyst to support the Air Force AOC (Air Operations Center) Block 20 Tier 1 Help Desk at Langley AFB, in Hampton, VA.Job Summary:This Kessel Run team will provide technical support to global Department of Defense/Air Force AOC operators who use fully-integrated, next...

  • Domestic Sales Manager

    4 weeks ago

    Hampton, Virginia, United States CTR Full time

    {"Job Title": "Domestic Sales Manager", "Job Summary": "We are seeking a highly skilled Domestic Sales Manager to join our team at CTR Group. As a key member of our sales team, you will be responsible for developing new accounts and expanding existing ones within an established area.Responsibilities:* Manage the development, implementation, and management of...

  • Domestic Sales Manager

    3 weeks ago

    Hampton, Virginia, United States CTR Full time

    Job Title: Domestic Sales ManagerCTR Group is seeking a highly skilled Domestic Sales Manager to join our team. As a key member of our sales team, you will be responsible for developing new accounts and expanding existing ones within an established area.Key Responsibilities:Develop and implement a sales strategy plan to meet company sales goals and...

  • Proposal Evaluator SME- NASA Telecommunications Expert

    2 weeks ago

    Hampton, Virginia, United States Cornell Technical Services Full time

    Job OverviewWe are seeking highly skilled professionals to join our team as Proposal Evaluators for NASA's Science Mission Directorate. As a Subject Matter Expert, you will play a critical role in evaluating proposals and reviewing programs for investigations intended to help answer the big questions of Earth Science, Heliophysics, Planetary Science, and...

  • Human Resources Manager

    12 hours ago

    Hampton, Virginia, United States Synerfac Technical Staffing Full time

    Job Overview Synerfac Technical Staffing is seeking a seasoned Human Resources Manager to lead the HR department for our client in Hampton, VA. The ideal candidate will have a strong background in HR management, with experience in a manufacturing or industrial setting. Key Responsibilities: * Develop and implement HR strategies to support business...

  • Non-Destructive Testing Technician

    2 days ago

    Hampton, Virginia, United States Applied Technical Services (Georgia) Full time

    Job SummaryApplied Technical Services (ATS) is seeking a highly skilled NDT Level II Technician with FPI or RT experience per NAS-410 to support our team in Hampton, Virginia. This is a contract position with competitive hourly pay and per diem.ResponsibilitiesPerform examinations of materials in accordance with procedures, codes, standards, and...