ERP HRMS Support Specialist

24 hours ago

Hampton, Virginia, United States Ampcus Full time
Job Title: ERP HRMS Support Specialist

Ampcus Inc. is a leading provider of technology and business consulting services. We are seeking a highly motivated and experienced professional to join our team as an ERP HRMS Support Specialist.

Job Summary:

The ERP HRMS Support Specialist will be responsible for maintaining support for security and workflow configuration across our Workday HRMS application. This includes providing primary point of contact for security and workflow configuration, reviewing, documentation, certification, process improvements, troubleshooting, and username/password issues.

The successful candidate will also provide support for special projects, ERP testing, reporting, system monitoring, and other related assignments. This includes working to design, test, and implement technical solutions to support needed reporting, forms, and integrations as defined by business requirements across ERP applications.

Responsibilities:

  • Maintain application security configuration across applications.
  • Maintain workflow approval configuration across applications.
  • Provide username and password support for applications.
  • Create and maintain documentation for all Application Security and Workflow procedures.
  • Assist with training as needed to staff for initial system access.
  • Create and maintain training documentation as needed.
  • Gather requirements for assigned tasks to design, build/configure, and test of production fixes and enhancements.
  • Perform projects and other related assignments as needed.
  • Perform re-certification for system access per policy.
  • Perform audit support tasks as assigned.
  • Provide support for ERP team devices to include troubleshooting, quarterly reviews, and patching.
  • Create reports as requested to assist in monitoring and troubleshooting.
  • Create requested documentation; in a manner that is consistent with company standards and procedures.
  • Use of HRMS development and reporting tools to support reporting, integration, and other related assignments.
  • Use of HRMS development and reporting tools for special projects, ERP testing, reporting, system monitoring, and other related assignments.

Requirements:

  • 3+ years demonstrated technical Workday experience with the following:
  • Workday HRMS Application Security
  • Working to provide HRMS system solutions for Workday.
  • Workday HRMS Workflow experience.
  • Creation and maintenance of various Workday Services for Integration with 3rd party vendors.
  • Proven experience creating and updating custom reports in utilizing Workday reporting tool(s).
  • Ability to logically troubleshoot technical problems. Strong analytical & problem-solving skills.
  • Understanding of the systems development lifecycle.
  • 3+ years demonstrated experience developing application solutions for relational database applications.
  • Demonstrated ability to work effectively with end-users, technical team members, and management.
  • Workday Technical functional knowledge in two or more of the following Workday Functional areas: HR, Payroll, Benefits, Recruiting, or Time Reporting.
  • 3+ Superior Technical proficiency with relational databases for reviewing data, troubleshooting, developing user reports, and testing/validating source system data.
  • Strong verbal and written communication skills.
  • Both self-disciplined and self-motivated.
  • Ability to quickly learn and support new application processes and/or procedures.

Education/Experience:

  • Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
  • Basic problem-solving skills associated with software applications used is expected.
  • Software usage relevant to job duties will be evaluated.
  • Working knowledge of Microsoft Windows products (Excel, Word, Access).
  • Minimum requirements include an Associate's degree from a two-year accredited college in Business Administration, Information Systems, or a related field; or equivalent combination education and experience.
  • 3+ years' experience or equivalent combination of education, training, and experience in providing operations support, quality customer service, and troubleshooting capability for Workday's HRMS software solution.
  • 3+ Superior Workday Technical proficiency with relational databases for reviewing data, troubleshooting, developing user reports, and testing/validating source system data.
  • 3+ years' proven workflow, application security, and 3rd party integration experience supporting Workday.

Licenses or Certificates:

  • Possess a valid Driver's License.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires high-speed operation of keyboard devices. Also requires lifting and transferring of computer equipment as needed.

Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis.

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