ERP Technical Services Manager

4 weeks ago

Hampton, Virginia, United States Hampton Roads Transit Full time
Job Summary

This position is responsible for managing technical support activities for all Financials software technical services at Hampton Roads Transit. The successful candidate will have experience in supporting ERP Financials software applications and will be responsible for planning, design, development, and upgrades to the application, associated subsystems, and required interfaces.

Key Responsibilities:

  • Manage technical support activities for all Financials software technical services
  • Plan, design, develop, and upgrade the application, associated subsystems, and required interfaces
  • Identify and resolve IT and technical issues relative to financial systems
  • Hold regular progress meetings with departmental management to ensure software is providing information the agency requires
  • Develop and manage the tactical plan for implementation of updates, fixes, and enhancements
  • Work closely with all HRT departments to ensure customer needs are met
  • Research product development options and aid in analysis for product direction
  • Supervise critical path activities to troubleshoot or escalate appropriately
  • Assist in aligning IT with business requirements
  • Work with application analysts in support of day-to-day operations for ERP applications
  • Analyze requested system changes to ensure intended impact and prioritize implementation appropriately
  • Serve as technical resource to assist in continued growth and utilization of the software system
  • Identify customer needs and understand the difference between functional and technical support
  • Coordinate with the Database Services, Information Technology, and Technology Project teams to quickly resolve issues
  • Responsible for the management, productivity, and quality of service and work of direct reports
  • Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures
  • Prepare and/or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, EEO program audit, etc.

Requirements:

  • 5+ years' experience as Technical Manager or Lead in support of ERP Financials Software applications
  • Preferred experience - Microsoft Dynamics Finance and Operations AX2012 or D365
  • Possess a valid Driver's License
  • Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence)
  • PMP Certification preferred

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.

Equal Opportunity Employer:

Hampton Roads Transit is an equal opportunity employer and welcomes applications from diverse candidates. If you need an accommodation as part of the employment process, please contact Human Resources.

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